Wingstop

Always on point for US as a family

Me and my husband placed a carry out order through the phone and when we got there, the atmosphere was already pretty chaotic. A man who was kind and simply asking how long it will be and was told “they’re working as fast as they can” which he replied with “I was just asking because I want to run the another store near by really quick”. Immediately the employee was defensive when he didn’t give off that vibe at all. So we end up telling that same lady we had a carry out and within 5 minutes our order was ready. When we got home, one order of the wings was wrong. We asked for original hot and got Atomic which is way too hot for us. We called and told them we asked for hot and not atomic and that we already threw the receipt away at the restaurant but that we can bring the entire box of wings back. The lady on the phone said that was fine and she remembered my husband because we literally had just picked up and that she’ll reprint the receipt herself. When my husband got there, they realized on the receipt it said atomic so our guess is they accidentally put the wrong wings or misunderstood us, because my husband didn’t even know what atomic was until after we received them by mistake so there’s no way we ordered wrong. But it didn’t matter because we had the atomic we wanted to exchange. Then the manager started saying things like “well did you not like the wings or what?” To which my husband replied with no because it’s not what he asked for. She then went on to say he had to pay to her employee so my husband butted in and said that it wasn’t his fault that the order was made wrong and that he has the wrong order to give back and was not going to pay. So she finally gave in. She didn’t even consider the fact that we had to go home and back and waste gas and then the rest of the food was cold. 40 minutes plus the time it would take to get home, that’s already past an hour. Mind you, we weren’t being rude or demanding. Just a simple exchange. So then the first employee said it’d be a 20 minute wait then the manager rudely shouts to her that he (my husband) will have to wait 40 minutes, which made it seem personal. Not only that, but that same manager was being not only rude to my husband, but her employees as well. She was yelling at them in such an unnecessarily rude and belittling way. For example, one girl was being yelled at by her and was told she shouldn’t have came in when she’s not scheduled, but the manager and the first female employee who was at the register when we first walked in to pick up said it was short staffed, so I personally wouldn’t talk to my employees like that if I’m short staffed. Then she overhears the girl who is clocking out talking to another girl employee. The other employees tells the girl leaving how she’s lucky and wishes she could too ho home, so the manager yells at her and said “if you leave, you’re done!” Very loud and unprofessional. The girl was so confused because she never said she was gonna leave. She simply just made an innocent comment and it came off playful. The manager was even yelling at them to drop fried in such a rude way. And all the customers are hearing and seeing this. It’s very unprofessional and just wrong. This is the white female manager who works night on thursdays. In my opinion, it doesn’t seem like the first time. That manager should definitely be fired. She’s very unpleasant and has an ugly attitude. Not only should new management be in place, but the employees should also be retrained. Especially on customer service. Awful experience.

Wings and fries were great but was completely uncomfortable waiting for my food because employees were loudly complaining about workplace policies and treatment. A supervisor or manager screamed from the cash register back at an employee after they made a silly joke about a phone order (joke was not inappropriate or crass). There were about 10 customers who all instantly looked up and turned their heads when we heard the manager scream at the employee. Based on the employees' responses, it wasn't the first time that's for sure. This was Sat evening and the manager had long hair in a pony tail and she had a deep/stern voice, to help identify.

I typically don’t leave reviews but in this instance I must report the despicable work place behavior I saw today. Horrible employees. Messing around and screaming in the back of the house. Please replace employees. I sat in the restaurant waiting on food and constantly heard screaming and yelling all while my order was not ready. The absolute worst.

Slow service

Always busy, not enough staff. Orders take forever (the 2 times we've been at this location) Food sucked, because our wings were too salty and fries were cold.

Showed up about 30 min before midnight and was turned away because it would take about 25min to make my order and was told they stop taking walk in orders at 11:20