White Bison Coffee

This is the worst coffee shop I have ever visited!!! They always have attitudes and they never know how to make the drinks that are on the menu!!! (White Bison 2112 Charlotte Pike)

Co-located in the gas station across the street from Starbucks. I typically avoid Starbucks at all costs. I’ll go to Starbucks next time. Stools were turned up on counters, so seating limited. Bought a drip coffee, but coffee urn was empty, so had to wait for fresh brew. Even fresh-brewed was very meh. I don’t think these folks are going to survive.

Was able to stop in early morning, passing through headed to Florida. Was greeted by the most friendly staff member. Ordered the iced Cinnabon and a hot white moca. Both were delicious.

I waited 10 minutes to place an order to be told you have to use a self a check screen. Then you have an employee coughing on theirs hands and not washing them. Hardly anyone likes self check as two elderly people didn’t even know how to use it and your employee refused to help them, as she was to busy on her phone and coughing in her hands. Garbage customer service leads to a garbage business. Might want to invest in garbage trucks instead. 11/15/2023 @ 6:50am - That way you can find the employee working.

I’m not sure why maybe the girl was the manager but she was horrible attacking the cashier last night. He was just having a hard time entering the birthdate from my wife’s ID I’m assuming he was New but she was very rude to him and my wife and I’ve always loved Bison Coffee I would go to the one in cool springs and they never acted like her ever. Maybe if she wanted to be critical of someone she could take a good look at herself and that attitude.

Okay, I work right behind this place (& directly across from the Starbucks). I like to get a double shot of espresso with cream. I can order this from Starbucks, or I can order it from the White Bison. Well- I had recently discovered that I could spend $2, plus tax at White Bison and add cream from their self service station, rather than the $2.75 it costs at Starbucks, which includes heavy cream (this economy right!). Since it is so much easier to get in and out of White Bison, I have been going there instead of Starbucks. Today I was told that I could not get a double shot of espresso and use their self service cream and that I would instead have to purchase a latte. Seriously, anyone getting coffee can use the cream, but he says "I talked to my manager and you use too much cream". So, back to preordering and going to Starbucks instead.

Update: May 6th closed on a Saturday at 4:50 pm. Ridiculous Update April 2023. Just about everytime I try to come in, they are closed. They never have staff anymore. And the shell cashier said that they are closed for second shift on Sunday apparently... Which is ridiculous. I've gone in the middle of the day before and they've been closed. This place has gone super downhill since John left. He'd always make amazing drinks. Old post from last year: I love this place! The hot chocolate is SO good (with a little peppermint it's PERFECT). It's way better than Starbucks hot chocolate. The staff is super friendly. Nate was my barista and he was super friendly and made an awesome hot chocolate! :)