Whataburger

Do not waste your time or money at this location. We gave them what we thought was a 20-minute head start by ordering on the Whataburger app. We still had to wait 40 minutes for the order at the restaurant. As if that wasn’t bad enough, the order was wrong.

Wasn't great

This Whataburger sucks. You will be waiting 30+ min for your food whether you dine in or drive thru, they miss half the items in your order, the milkshakes are often completely melted when they hand them to you, the customer service is trash. They barely speak to you and don't respond to you back, some of them are very rude over the drive thru speaker, I've heard managers yelling and cussing walking through the dining room, I've had drive thru employees roll their eyes or shut the window while I was speaking to them. They move with no urgency whatsoever, you'll literally see them trudging around at snails pace holding an order. I'm in food service and I would never "work" like this. There's too many other great food options on this street for them to provide this kind of experience, they need to step it up quite a bit.

I am on day two of having issues with my app as far as it not allowing me to use a BOGO that is already loaded to my account. The store that I went to yesterday in Grapevine was of no assistance. I stopped here at the Irving location today and the manager, Cameron, did what he could to assist, but was not able to get my app to load the coupon for me to complete my order. He then was able to get me taken care of at the counter and honored the “online order only” at the counter for the inconvenience. Thank you, Cameron!

Unlike my local Whataburger that will let my mobile order sit in the back, one of the crew was calling out names and I was able to almost just walk in and back out this morning. Thanks for keeping it moving!

I ordered a delivery order and bc they have no shakes, they denied me a refund or to compensate me. So essentially they stole from me.