In and out, food tasted amazing as whata burger should, the kitchen team from the sound of it run like a well oiled machine and absolutely killed it today. Their communication and positive remarks for each other made the experience even better and I will definitely be returning to this location.
In the drive-through, I was handed over a wrong person‘s single order with a thank you come again remark, but I said no I have a pancake and a bowl order as well. The lady took the little order back and said to hold on. I had to get off and go into the establishment as soon as I checked my order immediately, the cashier went to the back and told them I was missing a bacon biscuit sandwich. A line cook by the name of, Araceli, said in Spanish, “she’s lying, I put that in there”. She didn’t know I spoke Spanish. I am very disappointed that she thought she can insult a customer by calling them a liar when she clearly didn’t see my bag before I got it. I suggested in my survey evaluation they need to review those camera footage from that morning immediately since she’s so confident I’m lying and I’m stealing a sandwich. I want you to SHOW HER where that sandwich actually went because it did not go in my bag. Its unacceptable to call customer’s a liar out loud- I don’t care if it’s in a different language, we live in Texas people speak Spanish too, not just her and her comadres at Whatburger (I say this because she ask her coworkers, “right we made that” (all in Spanish I might add)). This is a terrible employee creating this fake following calling a customer a lair and thinking I don’t understand a thing.