Wendy's

I am so sick of trying to get an order right. If my 14 year old daughter did not like the junior cheese burgers so much I would just stop going. Not only did they get the order wrong again but almost gave me the wrong change too. I checked the burgers after but did not notice they put mustard on them. So I waited in line got the wrong food, wrong change, they did it again and still got it wrong!

I paid for a baconator, but they gave me literally the cheapest burger on the menu instead. Do not recommend.

Placed an order through the drive thru. The order took ten minutes. I waited an additional 10 minutes for my order in the drive thru. I went inside to get my order and waited an additional 25 minutes. I had to repeat my order at least five times. The staff taking the orders was on his cell phone walking thru the prep area. Manager did speak with him. The preparers were letting orders sit on the counter incomplete and getting cold. One order was wrong. The staff were not trained. The manager was extremely frustrated with the staff. The drive thru had to stop taking orders. There were several customers waiting 20 minutes for their orders and 1 person was compensated out of 7 for the wait and poor service

Not sanitary at all!!! Stay away from this place. Garbage on the floor. A pile sweep up but left next to the broom. The bathroom had toilet paper in the toilet[filled] and the urinal. The urinal had red on the toilet paper. No idea what that was. Walls and floors looked like they had not been cleaned in a couple of days. Red sauce splattered on the wall next to the cash register. Garbage and food under all of the cooking equipment. I noticed this stuff after I ordered, or I would have left. I waited 5 minutes and then I had to ask for our drink cups. The soda machine was almost empty because only 15% of the drinks were available. The soda fountain and the counter next to it was dirty. One side of the dining area was filled with boxes of supplies. I finally got my order after 15-20 min. I when I got to the table, I realized they gave me the wrong order. I took it back up to the counter and then they gave this to the right person. I thought this was illegal. Then they tell me that they cannot make the Taco salad because the chili is bad and it will be an hour until it is ready. I asked for a refund for the chili. They said ok but they have to find the manager. Waited a couple of minutes for her to come. Then she had issues with the return. She needed the cashier to finish the refund and he had left the restaurant and he was not on break. The manager went to both sides of the restaurant yelling for him. He finally came back inside and I was able to get my refund. This took about another 15 to 20 minutes. I tried to write a review through Wendy's and I was denied 3 times. The 4 times went through but they still did not contact me. This experience has definitely going to make me choose another restaurant over Wendy's. 2 thumb way down for this place

This Wendy's is wonderful

If I could give it a lower rating I would. I'm a frequent customer through uber eats and nearly every single time my order is wrong. This wendys and nearly all others in Utica New York are terrible and employees shouldn't work there if they are not gonna fulfill orders correctly

The manager at 3:42 on 12/8/23 was one of the worst people I've met.

We got methheads working in there. I don’t think corporate knows or reads reviews. Cant even get fast food once in a blue moon without idiots working. Sad world we live in seriously. Not even prayers help