Wendy's

I have been to Wendy's, Trussville, Al. 35173 3 times in the last 3 weeks and could not get my food. The lobby is closed and it is only 7:30 PM on a Saturday night. Had to go somewhere else again. I wanted a Dreamcycle smoothie.

Was told they close the drive tru at 11pm not 12am. They keep the lights off to avoid customers coming through.

If ghetto was a place! This would be it. Unprofessional at its best. The ordering process was harder than geometry. The young man at the window (with dreadlocks) was “playfully” cursing his female coworker out as my 10 year old sat in the back seat listening and watching. Then he look at me smiling and laughing like he was doing something “cute”. The coworker finally told him that he was being rude and he continued on. Then he finally takes my payment and jokingly said to me, “Cuse’ me ma'am but she makes me go there.” I was disgusted. I then informed him that my 10 year old was in the back sit listening to him as he was being so disrespectful. I went to roll up my window and he slammed the ordering window in my face and continued joking and cursing. If I could have given this place 0/5 stars, I would have.

4-6-24. 6:30 pm. Not crowded at all. Store was filthy and girl at counter appeared unclean and dirty pink hoodie. Unprofessional, horrible attitude Ordered two singles with no cheese and two Dreamsicle Frostys. Order showed on screen as cheeseburgers. I again asked for NO CHEESE (highly allergic). Frostys were soupy at best, didn’t seem cool at all Sandwiches arrived with cheese. I politely reminded Pink Hoodie lady I asked for no cheese. She rolled her eyes and mumbled “that’s what singles are”. Five minutes later she SLAMMED a bag in the counter and returned to register with same attitude towards next customer. Sandwiches were stale....I felt like they were pulled from a “I’ll show her” pile. Worst fast food experience ever

Wasted time and money. Placed an order in-app for pickup. We got there and there was one person at the drive through box but they were being ignored. So we drove around to window and no one came to it. We even honked and nothing. So we drove forward a bit, to see all of the employees sitting in the lobby. Headsets on their heads, just laughing and acting stoned. When we knocked on the door the manager said they hadn't started any food as they had not been in the kitchen. We left after waiting far too long for this outcome. I only hope I'm actually refunded the $30 I just wasted. She said she would cancel it but on my end the app still just says completed and gives me no option to cancel now. Even tried calling 3 times. And they're a 24-hour location. We got there before 11pm on a Saturday night. I've had to file a dispute with my bank, as the didn't even cancel it.

Only go here if fast food to you means 35 minutes in the drive thru, and you don’t need anyone to say thank you, (or any words at all; actually.) A new low in bad service, even in a post pandemic world.

Worst Wendy's to go to in the city. At night the employees are never doing work and they only take cash at night. Also take forever to take your order in the drive thru.

The person working the drive thru had the nerve to tell me that this location was SOUTH EAST CHALKVILLE RD after I asked was it NORTH CHALKVILLE RD. That person needs to look at the back of my car closely. PBA(POLICE BENEVOLENT ASSOCIATION). Who's the smart azz now? Thumbs down to this business! Waited 20min.s in drive thru for NONSENSE! I'll take my business elsewhere!!!!!!! Also showed my mobile order at the door for carryout but made me go to drive thru anyway.