Wendy's

Ripoff ….charging extra for water and potatoes for a “combo” meal. Wendy’s corporate and NYC/LGA needs to investigate this franchise for fraud…

Ordered through the app, everything went fine! Much more affordable than the other dining options in Terminal B.

As a frequent traveller who comes through LGA often I can confidently say this place has the rudest staff anywhere in the airport. Very rude and unprofessional

Bad franchisee. I used the app to order breakfast with a coupon offer, but the order never went through on the order progress screen. When I asked the cashier about it, she dug up a receipt and claimed the payment was rejected. I initially bought this explanation because my credit card was transitioning to a new one (same number, new expiration date). I asked whether I can pay at the cashier for the same deal (BOGO breakfast sandwich). She said no, but that I was welcome to buy two sandwiches at menu price. Since the BOGO deal was used up, I ordered on the app again with another coupon. It also never showed up on the order progress screen. So I asked the cashier about it. She dug out the receipt, and a worker made my breakfast sandwich, and it was grudgingly handed to me. Later on, I found out that the cashier had lied about payment being rejected for the first order. Based on my credit card activity, the Wendy's HAD taken the money for it. So I called Wendy's help line and told my story. The person on the Wendy's help line was very, very nice and patient. She explained that she was unable to reverse the charges directly, since this was an independent franchisee. But she could either give me a credit that I could use within a month, or she could ask the franchisee to refund my order. I asked for a refund because I don't have a Wendy's within reasonable distance from me (until recently, that is). Alas, the refund never took place. I made sure to get my money back in some fashion. I would go to any of the other restaurants in Terminal B and avoid this Wendy's.

Got some fries, they were meh

These workers are so nice. The cashier was so patient and kind with so many non-english speaking customers. Someone even tried to tip them. Haha Everyone was working well together.

I ordered a drink, but they didn’t give it out, I had to ask where it was, they gave me the wrong one. ((o(￣ー￣)o))

First of all, the manager is not friendly, he is a despotic person, the famous bigi bag combo that includes nuggets is not included there, to ask for anything you have to beg as if you were begging and not buying. They make the cheese sauce very watery. I'm sure they add more water so that it's enough for them, but they are losing the good quality that characterized these food chains before. The only one who is friendly there is the girl at the cashier because of the rest, the others, including the manager. They are very inattentive to the customer.

1/31/24 11am: quick mobile order, fast and easy, cashier is helpful with my drink.