Wendy's

Had to place my own order, but the lady who took cash basically did it for me. She was very nice and helpful. I hate and usually refuse to use self-service options as I'm not being paid by Wendy's. Ordered double stack with 4 pc. I received old spicy nuggets. Employees were very nice, welcoming, and helpful, but I will not use a machine to place my order again.

I put my order in on the app so that’s one less place to screw it up. Yet they still just can’t seem to get it right. Always have something incorrect when I go here

I've been to this location many times. I often go after I've been shopping at Kroger's, so I have to take my grocery cart with me. I don't really have nothing to complain about but I wish I could use my coupons at the kiosk. It's odd that there are now signs about loitering and locks on the bathrooms. I just wish it didn't take so long to get someone to come to the cash register so I can use the coupons that I get in the mail. I only have enough time to eat and then go back to West North Broadway so I can get the bus home. The food is really good.

TLDR: don’t go to this Wendy’s. Dont typically do reviews of any kind especially negative but I have been frustrated enough by this particular location to be motivated to write one up. Have had multiple mobile orders messed up in the 2 years since moving to the neighborhood. Calling in to speak to anyone most often gets you hung up on or no one picking up at all if you want to bother to try and get it fixed. If you do show up to get it resolved(because it’s the second messed up mobile order in a three day period) more than a little later it won’t have been communicated to the next person in charge and they’ll grill you on finding your exact order and over what was missing or wrong and only care about resolving the missed food and not that you had to make multiple trips and it was a big inconvenience for a mistake that should never have happened in the first place. I’m not saying give someone the place for free but even the offer of another sandwich or a free frosty? Nope, nada. Avoid at all costs. Henderson location just runs so much better and provides way better service imo.

Stephanie is an absolutely amazing employee. She went out of her way to ensure that my friend and I got our food when she absolutely did not have to. She went above and beyond in her service.

Pretty bad service. I waited in line for my in-app order to find out no one was working the drive thru speaker.

The food was good. My complaint is they advertised on TV Dave singles and double cheeseburgers for $1.00 & $2.00 only if you use their app which sucks. Since I didn't my two single cheeseburgers and small fries and a glass of water cost me almost $13.00. Wendy's needs to realize some of older generation don't use apps.

It was a potty stop! Great and friendly employees, bathroom was clean!!

I ordered a delivery meal from this location (3592 N. High St Clintonville) for the first time. I ordered a large Dave's single combo with no ketchup and added mustard and extra cheese. The order came in about half an hour. Upon opening the order I found a cheeseburger with mustard and extra cheese. I called Wendy's to explain what happened and was told by "the manager" (who told me he was not allowed to give me his name) that I had to come in. I explained that, being disabled, that was impossible. I told him to please send out the correct sandwich but the fries and Frosty I received were okay and didn't need replaced. He said he couldn't do that. He told me that Door Dash would have to replace the sandwich. I asked why, since Door Dash didn't mess up the order... someone in his store did. (He read the order back to me and it was correct. He said someone just made a tiny mistake. I explained that the "tiny mistake" cost me a chunk of money and my supper.) He said, "Talk to Door Dash. We're not a caterer." This is the first time I've used this location and the first time I've had problems. I recommend using the Wendy's at 2126 Morse Rd. They've never made an error!