We Olive & Wine Bar

Beware! Unless you enjoy exorbitant prices and a terrible customer experience, I strongly recommend you go elsewhere for your wine. Please refer to other 1-star reviews for corroborating testimony, as it is not worth my time to rehash our recent experience with the dismissive, rude, and confrontational middle-aged man who served us. Suffice it to say I will never return.

My recent interaction with We Olive's customer service, 40 minutes ago, left much to be desired, and I feel compelled to share my experience. While I had initially expected to engage with a knowledgeable and passionate representative after checking out their website, my encounter was far from satisfactory. During my call to inquire about their services and discuss my unique olive oil from the Holy Land, I was met with an attitude that fell short of professionalism. The person on the other end of the line displayed a lack of genuine interest in my questions and a dismissive demeanor. I was disheartened to learn that their bottling and labeling service was only available for their own products. This response struck me as counter intuitive for a business that purports to understand and appreciate olive oil enthusiasts' needs, including those who possess unique and significant olive oils from various origins. Moreover, when I attempted to share the significance of my olive oil, which originates from ancient trees outside the city walls of Bethlehem and Jerusalem, it became evident that the representative lacked the curiosity and appreciation one would expect from an establishment specializing in olive oil. To add to the frustration, the call ended abruptly when I was hung up on mid-sentence. This level of unprofessionalism left me perplexed and disappointed. While I do believe that constructive feedback can lead to improvements, I would caution potential customers to manage their expectations when interacting with We Olive. The experience I encountered was far from the passionate and knowledgeable olive oil enthusiasts one might expect when seeking assistance with unique and significant olive oil products. In conclusion, I hope that We Olive takes these concerns seriously and uses them as an opportunity for growth and improvement. The world of olive oil deserves the highest standards of expertise and customer service, and I trust that businesses in this field can strive to meet those expectations.

Love this place! Best vinegar/oil ever. I love that I can come there get my bottles filled and have some wine or beer and snacks. It’s worth checking out. PS try the spicy hummus…to die for!

The owner is maniac. Don’t trust these high score reviews

I had an a counter with the mentally unwell owner/manager. After my cousin told me about her recent experience getting dateraped while we had a flight of wine. My cousin went to check in at our table next door and told me to guard her drinks to make sure they weren’t altered. After she left, the shorter plump woman with long hair and glasses came to me and asked if my friend told me to guard her drink. I said yes and she starts pouring out our flights telling us we must check out and leave. Before she could finish her sentence she changed her mind and told me just to leave and never come back. She did not care what I had to say in response. Our table was ready and I left. After eating dinner, we passed the manager outside smoking. She yells out how rude we were for thinking a service worker would alter a drink, would remember our faces if we ever came back and would not even bother to hold a conversation to fully explain the situation. I am flabbergasted at this woman’s idea of good service and I hope the Mix sees these repeated encounters with this establishment and steps in.

The basil olive oil is delicious

The owner couple sweared and shouted even almost hit family with 3year old boy. They should be banned to keep their wine shop for other people’s safety. The owner couple have serious anger management issue. I knew there was something definitely wrong with them and after I read few reviews saying similar situations, I can guaranty that there is a mental issue they have. They shouted and humiliated to their customers first with no manner and almost hit my husband who was trying to have a conversation. The couple threatened and crazily yelled at us(we were holding 3 year old boy-see how they have no understanding of basic manner), and said they will called the security which we thought it was the best way so we agreed. It was impossible to have a conversation with them, also wanted to be sure of our safety. After waiting a while for “security”coming I asked them “when will the securities coming?” And the women lost herself and shouted and sweared like a maniac “leave fxxxxx xxxxx !!!!!!!!” It was almost comical. Haha I am sure now they didn’t even call the security because obviously they are the one who started yelling and violence. They did this to a family with 3year old kid, and we have never encountered this issue in our lives. I have never seen something like this. How are they still having their business? We will make formal complain to the Mix and please give me messages if any of you witnessed the scene.- other occasions are also welcomed since I do believe that these people have to lose their license.

Their product is very good and very expensive I love that place still go there just have to save my money Went to other Olive stores about the same price but not as good as quality