Wagaya - Emory Village

Great spot in Emory Village. Cosy with delicious sushi and fast service. Spot on.

Food is usually great! Except the sashimi was frozen which kinda gave it no flavor. This is the first time it’s been frozen like that, usually it’s fine!

I never write review but this time is a must. I am highly upset with my experience with this Wagaya. This will be my second time coming here. My first time as in October and the food was amazing, however the service was very poor. It took us about 15 minutes to be greeted and about 20 minutes to put our order in. Anyways, I am writing about the experience that just took place today Dec. 28th. The host was very nice and charming, however when we sat down we were bought water by some girl and left alone for about 15 minutes. During this 15 minutes, we weren’t addressed by our SERVER or greeted by our SERVER at all!! We had to ask the nice host boy to get the server for us. When the server finally came, she didn’t give us any introduction and went straight to “What can I get y’all?”. She didn’t ask if wanted anything different to drink, tell us her name, smile at us… she didn’t even say hey. My boyfriend decided to dry something different and get the ramen that is soaked in Soy broth. Mind you, the only thing different compared to the other ramens is the broth. The noodles, toppings, and price were the same. My boyfriends ramen came out first while we were waiting for ours. He’s trying his broth first and said it tasted like nothing, so he let me try some and I agreed. Then he let my cousin try some and she said the same thing. I told him do not eat anything and to take it back to get some broth. Our terrible server who we later found out her name was Germany came over and my bf asked her if he could trade it out. She was so awkward and twisted her lips io and stuff staring at him, so he said “will it be a problem?”, she said “probably but it’s okay” and then my boyfriend said “if it’s a problem then don’t worry about I’ll eat it”. She left with the untouched bowl of ramen without saying anything else. Here’s where the problem starts… she comes back with the Tonkontsu ramen saying even though he sent back the previous ramen, he will still have to pay for IT and the new bowl he just got because the manager named SHANEICE will not take it off his bill. At this point we are confused like what do you mean she can’t take it off when it was stated that if there was a problem you can bring it back???? Germany (our server) said she threw the ramen away and she needs the manager’s permission to take things if a bill, so when she asked to remove the old ramen, the manager Shaniece asked why and when Germany told her why, I guess it wasn’t valid enough for her to remove it. So then we asked to speak to the manager Shaniece and she was no help, like she didn’t have the power to do anything as a manger. Shaniece ended up giving him 20% off him bill which took off 3 DOLLARS!!! His bill was $35 still with a added gratuity of $6.00!!! So he paid for 2 bowls of ramen when he only ate one This is the worst experience I’ve ever had in the eating in a restaurant. I will NEVER eat here or recommend my people to eat here anymore. The servers act like they didn’t have to work hard because they knew they were getting a guareteed tip! and I don’t know if it’s because we are bad tipper because we are black and don’t want to even try or what! Terrible.

Worst experience!! Servers nor Mangers care about there customers!! I will never recommend this restaurant to anyone! it has definitely gone down hill and only care about money!

The pork dumpling soup and seaweed salad were really good. The “treasure box” sushi roll randomly came inside a smoke filled dome, which somehow made everything taste like butane. Might have been good if not for the theatrics. Chairs uncomfy; service average.

TERRIBLE CUSTOMER SERVICE!!!!! I would not recommend this place to anyone! A group of friends and I visited the restaurant after hiking to the top of Stone Mountain on December 27th, 2023 around 5:30 pm. We waited for 3 hours because they closed @ 2 and opened again @ 5 and we are huge fans of Japanese cuisine. The food was BLAND! One of my friends asked that his bowl be taken back and specifically said if there were any problems he would just take his original bowl back. Instead they brought him a new bowl and proceeded to charge him for both. The manager at the time Shaniece refused to take the 1st bowl off and charged him for both bowls. She offered to take 20% off but what she did was only take 20% of each bowl which added up to 1.50$ each or 3$. He did not get his original bowl back (He asked for it and but they threw it away) then proceeded to also add gratuity which was 20% of the entire price which added up to 4$ and some change. The total price on his receipt was 35$ and some change. Terrible experience! Their was no viewable company policy to back Shaniece’s decision.

Absolutely horrible!! Me and my cousins came last night, and was treated very poorly and unfairly! You will be better off finding somewhere else to eat ramen!

Food was great. Thanks for walking us through the amazing experience Kristy!