The service made the atmosphere bad. The staff seemed to be overwhelmed and stressed, it was New Year's I'm sure that added to it. I've eaten here many times before never an experience this bad. The cooking area was almost disgusting, one of the waitresses grabbed a waffle off the iron after touching her hair with no glove. They were not greeting people as they entered in the way that is their signature. There were moments when the staff was nice, but there were more moments where they were curt with the patrons, one woman said hello kindly and was met with, "We saw you". The food was still Waffle House good but if anything else had been open I would've left. At least three groups did leave commenting on the rude staff on their way out. I want to stress that I pass through and eat at this Waffle House a lot, normally they are kind, but unfortunately this time it was so bad that I had to leave a review. On my way out I overheard a call with the staff and the manager discussing that it was time for at least two of them to leave but no one to cover their shift, the call probably should've been handled in private somewhere. But gave me insight as to why they were not being professional and kind. Companies have to do better with customer service. We aren't just paying for food, no one wants to spend money and get treated badly.