Vons

They were completely out of an advertised item - like, the shelf was utterly empty. I tried to call the store a few days later to see if they'd received more stock. No one answered the phone after three tries. I called the corporate office and talked to a truly unintelligent rep, who was actually able to tell me one thing: the phones at this location are broken. Vons doesn't use their Twitter account anymore, and is minimally active on their Facebook page. They've become just another corporate entity that doesn't give a rat's behind about providing quality, or their customers. Update Friday, 4/26: Saw the reply from Vons. I emailed them already last week, and NO ONE responded. Not going to bother with that again. Like I said, Vons has become another uncaring corporation. I will be shopping elsewhere.

Most what I bought, later found on Amazon at much cheaper prices.

The fact they had more registers open and very helpful customer service from (I didn't get her name) a worker in Self-Help who went out of her way to show me how to navigate the online services provided, earns them another star. Not a local, but I'd consider shopping here on the daily!

horrible experience, visiting this store yesterday 3-3-24. I witness a customer harrasing another customer just for having 2 xtra items in the express lane, I was literally in the other lane counting her items to see if she was over how they made her feel and they were wrong. No one help the situation and even the cashier first started the instigation. Customer service ready suck at this store . They don’t even open any xtra lane to help the situation .

On February 28, 2024, I had an extremely unpleasant shopping experience at Von's, which I believe compelled me to share my dissatisfaction with the level of service I received. My visit was marred by an encounter with a cashier named Milton, who not only displayed unprofessional and rude behavior but also treated me with utter disrespect. Milton went as far as to call me "broke" and yelled at me, causing me to feel distressed and even raising my blood pressure. Such behavior is completely unacceptable and goes against the basic principles of customer service that businesses should uphold. To make matters worse, when I sought assistance from the operations manager, I was met with further disappointment. Instead of addressing the issue at hand, the manager offered a half-hearted apology, stating that she was sorry I felt the way I did. Furthermore, when I attempted to explain the situation to her, she diverted the conversation by discussing her own personal matters, including her spinal injury. This complete lack of empathy and professionalism only added to my frustration. As a loyal customer of Von's, I was deeply disheartened to experience such disregard for basic customer service principles. It is evident that Milton's behavior does not align with the values and mission of Von's. Albertsons, the parent company, prides itself on providing exceptional service, high-quality products, and extraordinary value. Unfortunately, my recent encounter with Milton reflects poorly on Von's commitment to these values. Therefore, I urge Von's management to address this issue promptly and take appropriate measures to ensure that all employees uphold the company's values and deliver the level of service that customers expect and deserve. It is essential for Von's to prioritize customer satisfaction and maintain a positive shopping experience for all patrons. I hope that my feedback will be taken seriously and that Von's will make the necessary changes to improve its customer service.