Vitality Bowls Santa Clara

The food is amazing but the customer service is terrible. Unfortunately it is getting worse with time. The attendant told me she has called me 6 times to deliver my order which is a lie as I have been inside the place waiting almost 30 min. Very disappointing.

probably the worst location for vitality bowls. i tried to work here but i only lasted a couple days. the manager is very rude and aggressive, her name is chandi. she doesn’t know how to properly train employees and she’s not fit to represent this location. the kitchen where they prepare your bowls fails to satisfy health inspection expectations. if you look up their score online they failed and the manager doesn’t even have her food handler. they throw your frozen fruit on the floor and stomp on it with their shoes on to dismantle it. dont go to this location

This is the second time I've ordered a Green Glow Bowl from this location, and the second time they have not put the chicken on the salad. I didn't write a review the first time because frankly I'm busy and sometimes mistakes happen. But twice? Am I missing something? It says "chicken" in the description for this salad. Do I have to make a special request for it? I tried the self order kiosk this time instead of ordering at the register and got prompted to "add chicken" for $3. So I assumed that was to add extra, since the description for this salad INCLUDES chicken. Am I wrong?

Horrible smoothies. Will never go here again

This place is terrible! Couldn't believe that the manager stopped an employee from making my significant other's birthday bowl. It was the day of his birthday, and even showed the employee his driver's license. It wasn't showing up on the app, and that was the only way to prove that it was his birthday. I'm deleting the app and never going to any Vitality Bowls franchise again.

Pineapple chunks were cut from the center (stem) of the pineapple. The part that you’re supposed to toss away and not eat. Didn’t expect this Expensive bowl to have below low quality ingredients. Even the additional peanut-butter topping was about half a tablespoons worth. Avoid this place. Stay hungry for a bit longer and find better food in the area. This place was definitely not even worth half the price of the bowl.

I ordered a salad bowl and it was pretty quiet yet they still forgot to add key ingredients. I’m really disappointed in this place and from what I’ve heard this is common. It’s not acceptable when you’re paying these prices.

since it’s convenient and nutritional, i frequent here often for a quick lunch. I came home during lunch break and ordered ahead on the phone so I can pop by and head straight to work. The person on the other side told me my order will be ready in 10 minutes. Great, i arrive there 15 minutes later for pick up. food’s not ready but they ask me to pay - they just need to press the panini. I wait 10 more minutes, no update and now Im running late to work. I asked if I can get a refund because I really have to head out and sounds like my food is nowhere near done. He has to check with the owner because he can’t issue a refund. Few minutes pass, owner comes out and she’s pressing some stuff on the registar. At this point, im getting frustrated - she then says that oh the panini is done, do you want to grab that at least? Im like sure… and then ask her for refund of the smoothie. She goes back to the registar and presses some more and says, we are just blending the smoothie can you wait 1 more minute? At this point, i just grabbed the panini and left to work. I think it’s just so frustrating that refund is so difficult -it just felt like they were distracting me and trying to buy time and not respecting my mine. I already told them I really have to go and they obviously started working on the food when I physically arrived into the store. I felt played — maybe they were trying to help, but I feel like they were using diversive distraction tactics until they can get the food ready, even when I asked for refund multiple times. So yeah, idk maybe i need to go a different vitality bowl location because the food itself slaps.