Vintners ResortSponsored

The Front Desk Staff...lied and cheated me out of the rate that I was quoted checking in. At check out, I was told I would receive the credit on my credit card, but it never came. They wouldn't give me a printout of the adjusted rate to the check in approved rate but said that would have to come from the bookkeeper and they were not in at the time, but not to worry and wrote a note with the difference in the two rates and gave it to me with the credit total on it. This credit never came, I called the hotel four different times, spoke with the manager several of those times, with promises that I would hear back from them before the days end, but never anything! I then disputed it with my American Express Platinum Card that I used to check in with and they lied to them that there was no such case and refused the credit amount. If anyone wants to follow up on this, please do, and I would change my recommendations here as I have stayed there for over 20 years whenever in the Santa Rosa area, but now, without a reconciled arrangement, I just can't trust the staff or resorts policies and follow up as promised. Added 3/4/2024 I am happy to add here that according to the response by the owner of this fine establishment that all these problems have been worked out. They were fair and equitable when their understanding due to the fact that new staff were not familiar with their normal processes of bookings. Thank you, Vintner's Resort, and specifically Jeff, the manager who was able to represent this resort and keep me as a regular customer. I've changed my star rating on everything accordingly and look forward to my next day there. Rooms: Lovely and comfortable rooms with very good & clean house keeping and balconies or patios. Nearby activities: Wine tours, club activities, hikes, and all the great wine country activities and events. Walkability: You can walk around the resort and through the adjacent vineyards. Food & drinks: I am a regular at John Ash & Company

Love this quite little gem.

I hosted a business retreat for 11 people at the Vintners Resort and absolutely loved it! The resort is beautiful and although it is tucked away off of any main roads, is ideally located near fantastic restaurants, bars, and activities. Rooms here are incredibly clean and the rooms with balconettes are especially romantic. The grounds were quiet and breathtaking. Our team has a swift and easy check-in process and the planning ahead of our visit was a breeze thanks to Sharon Gabriel & Veronica Wallace! I'll certainly book the Vintners again for future business days, and will return myself on personal trips. 10/10 Experience!