This business is extremely unprofessional. Their customer service is horrendous and it takes forever to get a resolution. I ordered 2 records totaling in over $300 plus rush shipping and there is no way to get updated on where in the process my order is? Furthermore, once I realized that I wouldn't get my order in time, even with rush delivery, I asked for a refund. When they finally responded, I was told there were no refunds due to the personalization process and that my records were "most likely" in the process. A month later I get a random email now stating that my records need further editing because the time exceeds the limit, but they can just refund me since it might take another 20 days before it ships. I responded with questions and am sure it will take another 20 days to get a proper response. Save yourselves and use another company. The stress is not worth it. Horrible experience.
The food is delicious and the service is impeccable!
This is a quintessential local spot. You wouldn’t know it was on 34th St. unless you stand right in front of it, but one you walk in you know you’re in the right spot, even if it’s your first visit. It’s often crowded in a good way - there is a reason people keep coming back. I came in the first time almost two years ago and have been here nearly weekly since. The staff: Josh, George, Al, and the team make you feel at home. The owners, Alex and Steve, are frequently on site and always greet you with a smile. The service is top-notch and is equally matched by the food and drinks. I recommend any of the pastas, the stuffed sole, or fish of the day. I’ve had nearly everything on the menu I can have and haven’t had a miss yet. You can have an IG restaurant or a good restaurant. This is just a good restaurant that you won’t regret spending an evening at.
We really like this place. It is truly a traditional type of neighborhood restaurant. The staff take great care of you. They make you feel at home in a genuine way, and they will accommodate any special need. The food is very good. The portions are appropriately sized (as in, NOT chinsy or sparing). The overall atmosphere is very good and very personable. This restaurant has been run by the same family for 43 years-- now the 2nd generation has taken it over. Great place, and if you live anywhere near this restaurant, you really should pay a visit and check it out. And if you live further away, and happen to be in this neighborhood, definitely stop by for a meal. We have done so on multiple occasions, and have really enjoyed the entire experience each time.
Villa Berulia is New York City’s best local gem. The family that runs the restaurant truly cares about everyone who walks in so you really feel like you’re at home. They have great drinks, but the food is completely next level. I cannot recommend the Chicken Berulia enough as it is a life-changing experience and everyone needs to try it. I can’t go more than two weeks without it, it’s that good! Highly recommend!
First timer,Valentine Dinner. Sat us in a cozy corner. Delicious food, Amazing service, Wonderful conversation with the owner. We will become regulars for sure!