Prior to the great pandemic of 2020, Viga on Pearl street in Boston used to by my go-to place for lunch. Great sandwiches, awesome Chicken Parm calzones and decent salads. Service was always quick and prices were decent. Sadly, after the pandemic the place went down the tubes in a major way. They now have minimal staff working there, which can cause long wait times. More times than not, the staff is busy making large corporate takeout orders, ignoring customers waiting in lines. Yes, I said lines. There are 4 lines in this place. One line for salads, one for sandwiches, one for hot dishes and final line is for payment. The lines aren't really labeled so people tend to stand in the wrong line for some time before realizing that they need to move. This arrangement is ridiculous. Once someone orders their food, there isn't a place for them to wait so the front of the line(s) gets very messy. I still go to Viga but very seldom. I only go when I have a craving for a some form of a chicken parm, be it a sandwich or calzone, which I have to call and order an hour earlier. Viga, you used to be great, but not any more.