A WAITER IS RACIST! DON’T COME!! The worst service I have ever received. The worst Korean restaurant I've ever been to. The waiter threatened us and wanted to cancel our food order. I believed he is a RACIST and was discriminating us because he treated others friendly except us for no reason. He tried many ways to push us to leave the restaurant. After threatening us, he even pretended he is the only manager and prevented us from asking for help from other waiters. While later another waiter explain to us that our order wasn't cancelled and apologized to us, this has already been a very unpleasant experience. I don't think you can treat your customers like this. I cannot tolerate such an arrogant way and will no longer come back. The meal is just normal. I ordered Budae Jigae and I don’t think it tasted well. I am sure many Korean restaurant can beat this one. This restaurant does not deserve this good location.
Kind reminder and most important thing at the first: If you enjoy the feeling of being discriminated or wish to be threatened and ordered around during your meal, then U-town is a must-visit! My dining experience at U-town was the most regrettable decision I've made in Philadelphia and the worst dining experience I've ever had. My husband and I were treated very unfairly by one of the waitstaff, possibly due to racial discrimination, or at least a strong dislike for small dining groups of two or fewer. First, Threatening Behavior: Before we started our meal, we were threatened and spoken to very rudely with something like, "You must listen to me" and "Otherwise, I'll cancel your order right now." When we inquired if this was their standard way of treating customers, the waiter affirmed that threatening customers and kicking them out was a regular practice for him. We tried to communicate with other staff or the manager, but all were stopped by him, claiming he was the manager. All of these occurred because we, as the longest-waiting customers, took the only available table, a four-seater. Later, when a group of five arrived, he wanted to rearrange the seating. We expected polite negotiation, not commands and threats, especially after waiting over 20 minutes in the restaurant. Second, Unwelcoming to Small Parties: It seemed that they were unwelcoming to parties of less than two. When two tables were about to be available, two waiting groups of two were told to wait at least additional 20 minutes. Then, when a four-person table was available, we were informed that the preparation would take at least 40 minutes. We can feel the unwelcoming! In reality, the wait time was only about 10 minutes, and several tables left within 10-20 minutes, with our order being served in about 15 minutes. Although we eventually got a different waiter and received our meal, the first 40-minute waiting was extremely unpleasant. It was hard to believe that we were treated like this as customers. if you're simply looking for a meal (not even a fine dining experience) and expect the basic service, I advise you to think twice before entering U-town.