I ordered using UberEats and have ordered here a couple of times but this is just a sorry excuse for what I ordered tonight. Sombrero Nachos. No pico de gallo, practically no cheese, asked for salsa and received NONE. This is PATHETIC!!
Group of 13 of us came on 2/23. Table was quickly organized but everything fell apart after that. After 30 minutes, some of the table got a drink order. Some didn’t even get water that was asked for, and after one hour didn’t even get a food *order* in. Restaurant seemed adequately staffed but nobody working was paying attention to what was obviously the largest group in the restaurant. After about an hour and 15 minutes we all kinda just got up and left. Apparently the service exists only on a normal weekday.
We ordered for delivery last night and things happen especially when ordering on line, but what got me was the good customer service I received from the host, she automatically without hesitation jumped to help correct the situation which got my attention so I said I'll be in tomorrow well we came in sat for dinner and was surprised by the service off hand, this place is amazing the service is amazing, Friendly and fast! From the time we got in the door, was welcomed numerous times by different waitress' our appetizers came in a matter of minutes, our food was quick and delicious I will always stop in here whenever in the area, the experience I've had here has given me hope that good service still does exist, we were so impressed we had to stop the manager and let him know what an amazing job they are doing. Thank you all
It was overall okay, except they excluded me from food early saying the kitchen closed before it actually did, and food was still noticeably cooking well after 1am, I left at 1:35, and they were still cooking based on the smell. I do not like when I feel lied to, as I saw servers still bringing food out after they excluded me, and after 1a. After asking, They said it was because I came in at 12:42, which is close, but they made the extra effort to tell me it was closed when it wasn't. I understand them not taking more orders, but that also should have ended when they told me, and if it was fair then they'd have stopped for everyone else also. Therefore, I will not return here.
Waitress was friendly, but I asked for ketchup. Never received it. 3 of 6 at the table ordered drinks. They all asked for separate checks, and the waitress came back with 1 check. Highly inconvenient. The waitress never came back to see if we needed water or anything else. Her service was not the best. I'm not sure if she was new or overwhelmed. Food was good. Prices are fair.
The server was very inattentive. We waited 15 minutes before even being approached. She then seemed bothered. Luckily, the food was better than the service.
Our hostess was not exactly friendly, she was borderline rude. Our waitress was nicer, the place is so loud that it was hard to understand her. The food was mediocre at best. My husband had the combo plate with chicken enchilada. The sauce was tasteless and the chicken was not good either. I had a burrito bowl, it was more on the salty side of life, but the flavors left a lot to be desired. This was our first and last time.