urban an american grill

My bad going to a hotel restaurant. Food was ok service was almost non existent. Had to track down our waitress to place the order abd to pay.

Kimberly and Ray are THE BEST, very engaging and treat all with manners and respect. Super friendly

LOVED this place! Kim, our waitress, and Tom working behind the bar, were both phenomenal. Will for sure be back the next time I’m in ATX!

The Urban Legend is an excellent drink. Very refreshing and goes down easily. Kimberly at the bar was an absolute delight. She was so personable and kind, and did an amazing job with all the patrons.

Kimberly was a fantastic and attentive bartender. She remembered everyone’s names and made everyone feel special and right at home. I will certainly be back next visit to Austin.

Amber was awesome!! She understands what customer service is about!

Love staying here and always make it a point to hit the bar for the great bourbon and service. Kimberly is always a joy! Thanks again.

Kimberly was more than just a bartender; she was an artisan of libations, a maestro of mixology, and a beacon of hospitality. Behind the bar, she wielded her shakers and stirrers with finesse, crafting cocktails that transcended mere drinks, each one a masterpiece in its own right. Her knowledge of spirits was encyclopedic, and she could effortlessly recommend the perfect drink to suit any palate or mood. But what truly set Kimberly apart was her passion for her craft. She didn't just mix drinks; she curated experiences. With a warm smile and a welcoming demeanor, she made every patron feel like a cherished guest in her own home. Whether it was a bustling Friday night or a quiet weekday afternoon, she treated each customer with the same level of care and attention, taking the time to listen to their preferences and tailor their drink accordingly. Her creativity knew no bounds, constantly experimenting with new flavors and techniques to push the boundaries of what a cocktail could be. From classic concoctions with a modern twist to inventive originals that sparked the imagination, Kimberly's drinks were always a delight for the senses, beautifully presented and expertly balanced. But perhaps most importantly, Kimberly had a gift for bringing people together. Behind her bar, strangers became friends, and regulars became family. She had a knack for creating an atmosphere of camaraderie and conviviality, where everyone felt like they belonged. In the world of bartending, Kimberly was a shining star, revered by her peers and adored by her customers. Her skill, passion, and warmth made her not just an awesome bartender, but a true legend in the industry.

Kimberly was outstanding! She was attentive to everyone around and introduced herself. Such a gem for the Urban/westin hotel to have. 5/5 stars!

Fantastic experience! The new Buffalo cauliflower was excellent as was the Margarita on Northside. Our bartender, Kimberly, was exceptional - warm, engaging, and so welcoming to every person who saddled up to the bar.