Universel Déjeuners et Grillades

We went there Easter Sunday for breakfast and the service was horrible. The attitude of the staff is very unprofessional. We had to ask for everything instead they suppose to provide us by default. Example with egg breakfast combo with potatoes and toast. You suppose to have SALT PEPPER KETCHUP AND JAM. But no they didn't even bother. I had to ask them. The pancakes for the kids were very hard and the chocolate milk portion was very very small... my kids didn't eat their pancakes. I had to ask for the coffee refill all the time. The waiter wasn't present . I had to look for him in order to ask for anything to be served.. The best thing in the end he comes with the bill woth TIPS included. I ask him why the tip is included, he said I have no choice to pay for it and it's a law. I have to give him 15% tip. My food order was 146$ and his tip was 22$ which equals to 168$. I told him I'll never give you a rip for bad service. He was insisting that I had no choice. So I ask for the manager and the manager is telling me the same thing. Also he start giving me excuses about the service. **he quote oh sir this us our fitmrst day for the terasse *** i replied since when this is a customer problem ...also I told him your service was bad and you still oblige me to pay him tip . He said sir. You have no choice, when I was discussing with him . One of his waiter had an audacity to interfere in the matter. I don't think the person was acting as a manager was actually a manager. I never had such an unprofessional behavior and 3rd class service. Honestly the food was good and expensive. I end up giving the waiter 15$ tip because I know they have to declare 7% tips of the total sales. I will not recommend anyone to go eat at that place. I really had a bad experience and ill highly recommend to stay away ....

J'ai beaucoup aimé mon expérience à Universel. Nous y avons mangé pour le déjeuner, et c'était vraiment bon. J'ai trouvé les portions généreuses et les ingrédients de qualité. Vraiment pas mal de choix également. Mention spéciale pour notre serveuse Sarah qui était parfaitement serviable et très souriante. C'est toujours un gros plus. Service rapide également ! En tout cas nous reviendrons.

Дуууже смачний і красивий сніданок. Приємне обслуговування. 6 з 5.