Stopped in a couple nights ago to get ice cream. My girlfriend and I both were appalled by the unprofessionalism and lack of customer service plaguing this establishment. We stopped in a couple of months for the first time at this location. The same cashier was on duty and acted exactly the same both times. We gave the location the benefit of the doubt, but something must be said after this second visit. This person should never be in a field that is customer service oriented that involves interacting with customers. I almost felt embarrassed for the entire staff on that shift. I won’t be back.
Always great service at this location
Stopped in here the other day and the girl at the register her name was Kritsten i think rang me out but her entire arm was down the back of her pants the entire time. I was disgusted. Another employee a girl with a bandana came out the back and saw the girl in her pants and she even looked disgusted and shocked. The cashier handed me my stuff and smelled her hand. I wish i was joking. I'm considering calling the health department because this is an ice cream shop/ gas station and having an employee so freely doing that in front of a customer tells me management allows that and I refuse to think I'm the only one to complain. She handles people foods and drinks. She could get people very sick.
I'm very disappointed.. Friday, december 15th, 11:35 pm . Worst customer service ever. I called ahead to ask what time they serve ice cream till .. was told until close , I drove there, and they told me ice cream was closed . The stoe has gone downhill .
In the 5 years I have been coming to this store I have never had a bad experience. The store is always very clean, the employees have always been very friendly and helpful, smiling and friendly conversation....always stocked with what I am looking for. Great gas deals. I used to go to speedway all the time and got tired of my feet sticking to the floor. And UDF has great coffee, big kudos from me for this store.
Brought my kids here for a snack and there were two employees a young black girl and young mixed guy and they were outside smoking marijuana and came inside the store and the smell so was strong I took my kids and left. Apparently I wasn't the only one complaining because a gentleman in front of me let the cashier know he was calling 911 and the cashier apologized and let him know she's contacted the manager. It's really sad you can't bring your kids to enjoy ice cream without the workers ruining the experience.
I just wanted to say that marguerite is one of the nicest employees at UDF. She really goes out of her way to help customers and make you really feel like you are welcomed at UDF. She has wonderful personality that just shines. She is a good example of what great customer service should be at any establishment.
Unprofessional, employee has her dog behind the counter in ice cream serving space, yelling at customers to close a door, not going back
Had to pay with a 100$ bill lady at the counter shook her head. This lady was rude as could be. Both people in front said same thing leaving. Can't tell me it wasn't s black an white thing because the colored patron hot a "have a blessed day" I work an live in this town ill never nor recommend anyone dpending a penny at this place. This ain a rant u got video cameras look at your employee. Not another goes to this place.