Tropical Smoothie Cafe

I am very pregnant and have been craving a smoothie all day. I went on my lunch break after placing an order on the app. I arrived ant the correct location and went in 10min before it was set to be ready for pickup. At the counter where they had the mobile orders for pick up, I didn’t even see my own order. I was ignored until 5min after the pickup time when I asked for help and was treated rudely as if they were upset I even spoke to them. I asked about my order, showing them the confirmation on the app and they said ‘well DoorDash is over here’ I told her ‘it wasn’t through DoorDash, it was on the app’ and she said ‘well we don’t have it’ in the nastiest tone like she couldn’t be bothered with me. Like this is literally how they treat their customers, and how this specific person treats a pregnant woman. Never again.

Our company will no longer do business here. Atrocious customer service and food quality is definitely lacking. What is happening to this place? My goodness.

My overall experience here was not great which sucked because I have been going to tropical smoothie Cafe for years and I feel like they are slowly becoming not as good. They seem to never Carry the plant based meat anymore which is kinda crazy because when I ordered online I ordered a meal with a smoothie and wrap with the veg meat plus chips the last time i went but the only thing I walked out with was the smoothie they didn't have the meat so they didn't make the the wrap but they also couldn't refund me on the spot so now I'm stuck waiting for their corporate to refund it and this happened over a week ago on top of that the smoothie was not great and I have gotten plenty of smoothies from them so I know it was laziness it was barely blended properly and had chunkz of ice preventing me from using the straw.

Food was great but the time it takes to get your order is extremely slow

There is always something wrong when I go here. Whether they messed up my order and/or they’re out of something. Their wrap is wrapped terribly, which causes a huge mess. A lot of times their smoothies are runny. They were out of lettuce and offered spinach. I said no, and they still added spinach. I’ll have to stop going to this one entirely, because unfortunately there is always some type of issue.

Never even was received my food or honored my promotion smoothie because “systems were down” and nobody had any solution! What a joke of a establishment the one next to Melbourne high is much better organized