Tropical Smoothie Cafe

Please train your staff on how to be professional. These little teenagers that your company hires don’t know anything about about customer service skills. Please inform them that if they are going to speak negatively about a customer that they should at least wait until they exit the restaurant. Do better.

Went in to get a take out order and noticed it was kinda musty, didn’t smell all that great, and saw a couple a flies flying around. But assumed it was nothing and could’ve been a garbage can (since every Tropical smoothie I’ve been to was pretty clean). I got 2 breakfast items and 2 smoothies. Order was prepared, I left, and started eating. I got the Cali flat bread & pesto wrap. I was 2 bites away from finishing my flatbread, looked down, and saw a good sized gnat just dead on the flatbread. Immediately started gagging and did not touch another piece of food or smoothie. Disgusting. If you walk into the place and it’s dark, dingy, and kinda must… trust your gut and LEAVE!! Never have I ever been disappointed in tropical smoothie till I went to this location in Oviedo. I would have taken a photo for proof but I was too damn busy trying to not throw up in my car. $25 down the drain, so disappointing. Would love a refund, but not worth going back.

The service was amazing! The girls that work there are so helpful and patient. I ordered an açaí bowl and it was delicious and quickly made. Will definitely be coming back!

The girls or children I should say, at the front used nothing but profanity while making orders. When I received my order, the girl was very rude about it. I ordered an açaí bowl to go, the fruit was all smooshed on the top, the lid was barely on it and the bag was full of the açaí and sticky. I NEVER write reviews but this interaction and the way my ordered was delivered was beyond unprofessional. There should be someone older than 18, ensuring quality and professionalism.

Very rude workers and they did not listen to what I was saying. They threw away an order that was already made. Wasted a whole smoothie.

Delicious breakfast wrap, great for the price!

I was charged for water they didn’t have. When I asked for a full refund I was told the money given towards the tip couldn’t be refunded. Mgmt was eventually called, but they made it extremely complicated to get it right. Unfortunately they too have lost me and my family as customers.

I just left and very disappointed. No one was there to help me. I called out three times waited for about five minutes patiently giving them time in case they were doing something in the back, and I finally left. Lost my business!