Tropical Smoothie Cafe

Great peanut butter choc banana smoothie.

I used the rewards program and I am a regular customer and I ordered a smoothie only and used my points to get my free smoothie and the app never placed my order and it deducted my points. So I lost my points and the owner and workers did nothing to help me, instead they tried to blame it on me! Terrible customer service!

The workers were so great, patient and welcoming. I ordered an açaí bowl and it was delicious. I loved it here and I will definitely be coming back!

Excellent place for smoothie and wrap. Nik is the best manager/owner. Bahama mama is my fav.

Go to another tropical smoothie location, NOT this one. The franchise owner (and day-shift manager) is unprofessional, disrespectful to staff and customers, and lacks basic customer service skills. This is one of the worst experiences I've had as a customer. My family recently came in for a mobile order, then ordered another item in store while picking up. We weren't greeted, the shift manager was gruff and terse while we ordered, and when an error was made by the staff, it was not acknowledge - rather we were blamed! When we asked to speak with a manager the franchise owner arrived in store and treated us with the same poor attitude and demeanor (at this point in front of another customer). He even tried guilting us into letting their error slide because "other customers were waiting", trying to make us look like the bad guys when the one person waiting had just walked in less than a minute prior. In the end, the franchise owner begrudgingly compensated us for the error (after 5-7 min of infuriating discussion), yet managed to WORSEN our experience by slamming our smoothies onto the counter, throwing us rude glances and talking poorly about us to his staff in front of us and other customers! We won't be coming back, and we'll try to help as many others avoid a similar fate.

Don't expect customer service of any kind from this location's management. My daughter and I were treated horribly in front of another (sympathetic, fortunately) customer by the manager and store owner. We still love tropical smoothie, but will need to find another location for future trips. Sad to have our mommy-daughter date (for my birthday) ruined by someone so utterly lacking in manners and consideration.