Tropical Smoothie Cafe

I came to this location on 2/24/24 I walked in they said hi welcome to TSC. Then I stood there for at 15 minutes before anyone acknowledged me.Then the employee was making smoothie with no gloves and touching the bananas.

First time at this location specifically. My original locationI usually go to is in Trussville.But let me say this, I always get the peanut butter cup without bananas and the Trussville location fails to make it without banana every single time. Therefore I am having to turn back around and take it back lol. First time at this location and they get it right, tastes very good. Andre hooked me up.

I ordered the veggie humus wrap with pesto and a banana for the side. The wrap was dripping in pesto and incredibly oily. The banana was old and rotten. I couldn't eat either. The smoothie was good

I found out there were many lettuce aphid and fruit flies in the salad I ordered. Absolutely disgusted especially when u finished half bowl of the salad already and then saw few bugs inside ur salad staring straight into ur souls. I called them and they hanged up, btw lettuce wasn’t fresh, saw so many red dots on the salad and thought was some kind of secrecy recipe salad dressing, turned out all the red dots are bugs dead body. I’m calling health department ughhh

This is my usual smoothie place and the smoothies are delicious. However, the customer service leaves much to be desired. I had been putting up with the dull attitudes and super slow service because the smoothies were so delicious. But after today, I was treated rudely and unprofessional at the drive thru speaker by one of the employees. First I could barely hear them and I spoke up clearly so that I could be heard. I was rudely asked why I was yelling in their ear. I explained that I did not mean to yell I was just making sure they could hear me. I heard the employee laughing as they continued to make a big deal out of the tone of my voice with other employees. I drove off. I will not be visiting this location again. I will no longer ignore the poor customer service and super slow service.

This location prioritizes drive thru orders over mobile pickup orders, so I waited 20 minutes past pickup time for 2ppl worth of food. The food was terrible. Don’t go to this location.