Tropical Smoothie Cafe

This was the worst experience I’ve ever had at a Tropical Smoothie. They were so unprofessional…yelling & screaming in the background. I will never come back to this one.

Good for health benefits

I'll try to avoid hurling insults and cursing here. I ordered the chipotle chicken club flatbread with no bacon. I got the sandwich, and it had bacon on it. I made it known, along with the receipt that I ordered it with no bacon. I got the sandwich back only to find that not only is the bacon gone, but so are the tomato. Now, I have to assume that my tomato left with the bacon, thus making the order wrong again, and I'm sure there's still bacon grease on it. I tipped with my order. Now I'd like a full refund, because I'm sure if I ever get a replacement, it'll be wrong again.

Service horrible, owner horrible, management not trained, there’s too many steps to get a refund for food that was never delivered although you ordered from their site. The owner gives you the run around. Owner name is Heather at the 1045 Michigan street location and she is just as goofy as the service. If I could give 0 stars, I would. Ordered food from website and never received it. When contacted about refund she simply said "text my number and give me a little information " first of all "TEXT" seemed like a scam, snotty attitude and all around just bad with helping me. Never going back to this business and I wish nothing but closure on her business. Better yet go get some business training . Incompetent "quote on quote" business owner. If your having problems with the delivery service how about you go through other food delivery services

I try to give places the benefit of the doubt for wait time. However, it is very hard to not be frustrated when you wait 25-30 min for a single smoothie with only two people are in line ahead of you who also have small orders, and with no explanation or apology for the wait provided. I especially was frustrated as the smoothie was for a patient I was visiting in the ER. Smoothie was apparently fine, but the wait was hard to justify. It was a first time visit at this location, so it may be an outlier but disappointing nevertheless.

I love their smoothies. Foods pretty good too