Tropical Smoothie Cafe

Came to this location @8:20 am on Sunday and Noone was there

Everything that I ordered they were "out of" then when I ordered what they did have they made it. Then when I finally received it. I asked where the blueberries were they said oh we are out. We gave you extra of the other fruit. I didn't want that....you should have told me before you made it

They are constantly closed when they should be open. They open at 7am most days and are frequently never on time. Very frustrating not being able to come here because the employees are not on time. Do better

The two girls working behind the counter were so helpful and kind. They were working very fast and very efficient at the same time. I have never been to a Tropical Smoothie Cafe with such wonderful customer service. And on top of that, my wrap and smoothie are absolutely delicious! This is by far the best location I have discovered thank you so much for everything and give those two girls a raise! I don’t know their names but they took care of my order Monday, March 18 at 8:33 pm. Please be sure that the girls working this shift get a raise or at least some praise because they did an amazing job and were able to take care of the huge line of customers, quickly efficiently, and with a smile on their face. Bravo.

It’s horrible costumer service. Those workers when you come in they just look at you.

They never have enough items to make the bowls or smoothies. If you place an order online, they wait till you get there to tell you they don’t have what you ordered. So now you have to wait in line to be served when the whole point of online ordering is to skip the ordering line. The app should update what they have or don’t have before you order. And it’s things like peanut butter or yogurt which to me are standard items that should always be in stock. And this happens very frequently at this location. Sometimes if they don’t have an item for the smoothie like whey protein, they just don’t add it but don’t tell you it’s not added so you paid for something that is not added. Sometimes if you say no turbinado sugar, they add it,by accident I guess, but don’t tell you, so now you’re eating sugar when you’re on a sugar free diet. As far as the items not being in stock, I don’t blame the workers because they’re not to blame, it’s management that needs to do better with stocking. You don’t wait until you’re low or out of stock to place the order for supplies because if a truck misses a load, you should have backup on hand. I really want to keep coming to this location but it will be impossible to deal with these issues if they stay the same. Thank you

Feb. 2024 we ordered two bowls. Chia oatmeal was decent amount oat and chia. The Açaí bowl, I was not able to mix anything together due to the fact it had no açaí. I called the establishment only to be told “ well we are running low” I replied to her “ it’s something you’ve could have told us as you did with the other bowls “that you ran out of mixture. She patched to the person who actually made my bowl and her reply was that “that’s the way I make those bowls just because you ordered elsewhere doesn’t mean I make it the same”.. well ok .. that will be the last time I go and spend my money at that location. Hence the reason I’m writing this review.. and gave one star which I would give zero star for giving a customer an attitude.