Tropical Smoothie Cafe

This location is so terrible it’s actually impressive. Doesn’t matter how we order; online, drive thru, at the counter. Without fail the order comes out wrong and takes forever while I get the pleasure of watching all the employees in the building talk and laugh and walk out to their cars and generally do anything but work. Today just waited 20 minutes for 2 smoothies while 4 cars behind us were served food. Insane. Save yourself the time and money and go to literally any other location.

Went here today after a few months. Now I see why I don’t come here anymore. All the employees act like they don’t see you standing there. Ordered 2 smoothies and they made us pull forward in the drive thru but, were still continuing to serve multiple cars behind us? Waited 15 minutes before we finally decided to just go in and grab our order. Will not be going back to this one ever. Absolutely ridiculous how bad the service is. 6 people working and it still took 15 minutes for 2 smoothies smh. Do better.

Update *** 3 weeks After following the instructions given in the response to this review, I still have not been contacted*** I want to start this with saying I NEVER leave reviews online. I will call and give the establishment the chance to correct the issue. On February 11th I placed an online order and the food and smoothies were absolutely awful. I immediately called and asked to speak to a manager and was told they would be in Monday. I called and spoke to an assistant manager who was extremely nice and offered me a remake on the food or a refund. She informed me that a refund would take a little longer than I would've liked to wait so I told her I would come in the next day and get it while she was there the next day. I work overnight and overslept and forgot to go in. The next day I called to see if she was in and I was told no. I didn't call or go in on Valentines day for obvious reasons. I called again Thursday and Friday. On Friday i was told by Michelle that the situation would not be fixed because they have no way of knowing if the issue had already been fixed. Her customer service was absolutely terrible she didn't take the time to hear me out and eventually ended up hanging up in me. I called again on Monday the 19th to speak to the manager I was told he was busy and that she was the next in charge to handle the situation. Knowing that I had spoken to her before and how uncomfortable she had made me feel in the past I told her that I wasn't comfortable leaving the message with her and she hung up on me again. Even if this issue cant be rectified my hope is that this establishment takes the time to retrain Michelle on the importance of maintaining exceptional customer service and professionalism at all times.

It takes a long time to get your order and they are often out of things even though you can buy them on the app. You also have to go inside or wait in a long drive thru line to get your order.

25 min. for one peanut butter cup smoothie !!!!!!

Pick up order is non-existent basically. Anytime I order for pick up they make me wait a long time behind people in the drive through defeating the purpose. The food will be there but they make you wait in line even though you ordered ahead & when I call in a lot of times they don't answer the phone. When I've asked if someone can bring it out they seem annoyed about it even though that's what's promoted online and through the app.

Terrible service

Food is good. Service is bad. Hung up on me when I called about my order being wrong. Went to the location and they remade my smoothie. Messed it up said it to his coworker and looked back at me and laughed. Then proceeded to dump the messed up order back in the blender and add to it. It tasted so nasty and like water. Tropical smoothie is a joke a did nothing to rectify my wrong order and bad service when I reported it online.