Tropical Island Lounge

I started to buy food at Tropical Haitian restaurant in Spring Valley last year. The first few time it was great, but over time they started slacking. I always order fish with rice or with Fryti. One time, I felt like the fish was off, so I told the owner, she made a new one for me. The next time my food was cold, so I decided not to go mins before they close to solve that problem. On April 03,2024 the owner was not there but there was a lady who was operating for the owner. This lady was extremly polite with great manner, and let me know since the owner is not there I have to pay cash because she did not know how to use the card machine. No, problem but she end up telling me that she did not have change so she would be giving me $10 instead of $12. But when I got home and taste the food- the fish had no season except for the head, which was to fried to eat. And she forgot my fried Okra or marinad ( Which usually comes with the Fryi). The next day I called to inform the owner how the fish had no taste and I was not given okra. THE OWNER WENT OFF ON ME, CALLED ME A LIAR SEVERAL TIME. TOLD ME THAT I DON'T EVEN KNOW HOW TO SOAK FISH ECT...TOLD ME NOT TO COME BACK ETC...I was so taken back because she had never treated me bad like this. I will NEVER GO BACK THERE AGAIN.

The food wasn't good

Extremely rude owner. Ugh… disgusting is not enough to describe her. She has no customer service or social skills.

Worst place ever I ordered just a fish we die it was $17 the started yelling at me and cursing at me she my order went from $17. It was a large mind you now it’s $35. That’s crazy mind you she accepted my order and didn’t even call me to tell me that they didn’t have what I ordered but she waited till I got there and decided to like have a big deal with me. This is not the first time I’ve ordered from this restaurant and I’ve never had a problem but now it’s issue and definitely putting the health department on this restaurant because they have cockroaches they have rats and they *ill animals and put it in their food, so don’t go here nastiest Haitian place ever the owners *illed people just so they can have that business you’re welcome

Food is ok (but expensive) compared to other Haitian places but the owner is extremely rude. I’m a regular customer and I used to witness how rude she can be with her customers and her workers. So today it was my turn. She yelled at me only because she was packing the wrong order for me and I told her it wasn’t mine. So it was my fault and as a customer I got this nasty treatment! I was so surprised I couldn’t find a word to tell her I just picked up my food and left. This is the last time. Never again! 0 customer service! She needs to work on that. You don’t talk to customers like this period!

The food is good. It could be better though. The rice and beans isn’t always fresh. And they don’t give enough Tasso Cabrit when ordering a large plate. But the lady who owns the place/runs it, is nice most of the time. Expect to wait some time for your food too. And it’s best to go in with cash than using your card.

Always great food and atmosphere. And the prices are very reasonable.