TOUS les JOURS

This store had the audacity to charge me twice for a birthday cake! The first time, they blamed it on their faulty system, despite me showing them my bank statement proving the payment went through. Then, they had the demand payment again, claiming that if my bank processed it twice eventually, I should call them for a refund. I didn't have time to argue as I had a restaurant appointment. Later, when I called for a refund, they refused! On top of that, the cake flavor was bad. My birthday was ruined by their incompetence, and I vow never to set foot in that store again.

I bought this cake yesterday and ate half then it started tasting like mold. This is the first time I bought at this location. I never has this experience at their location in chinatown. Pleaae date and check your cakes!

Wonderful cakes and baked goods. I always come here to purchase birthday cakes because they’re always unique and beautifully made. They even give you birthday candles so you don’t forget and a cool knife with matches inside so you’re all prepared. Really love how kind and fast the service is here too.

Not kind and very expensive

We got a pastry and a croque monsieur and both tasted stale + fishy from being left out in that store for so long. We did get a fresh loaf of bread which was soft and the only positive. Even bananas we bought here turned out rotten!

I messed up. I really wish I had realized this was a national chain. No issues with the look or the freshness of the items, the proprietor or anything. Being next to HMart should have tipped me off. The chocolate cake I bought for my mom’s 80th was absolutely beautiful but taste wise it was filled entirely with palm oil junk. Not a single ounce of real buttercream frosting when I specifically asked for buttercream. It’s an Asian style cake. Not French. Tasteless. I paid about $45 for it which is steep for something no one enjoyed.

Title: Disappointing Experience Review: This used to be my favorite cake shop, but recent experiences have left me deeply disappointed. I found mold on the newly purchased cake, and with the hope of exchanging it, I approached the counter. However, the staff explained that it was just some dust from the cake-making process. As a cake enthusiast, I know what's normal and what's not. Despite insisting on a replacement for my child's safety, the unwillingness and disrespectful attitude of the staff left me thoroughly disappointed. There was not a single apology, and they even gestured for me to leave. What's even more concerning is the uneven layering between the cake and the cream now, with no sign of professional quality control. It seems the shop hasn't estimated the sales volume, making the chance of getting the desired cake feel like a matter of luck. This experience has shaken my confidence in the shop's quality and service. I hope the shop takes customer feedback seriously, striving to improve both quality and service levels.

Came here for almond croissant after the lunch and also got some other stuff, asked cashier to warm up croissant but she seemed to be very bothered by such a request. Despite that it wasn’t busy at all she said that kitchen was. No smile. No apologies. I used to have absolutely opposite experience at Tous Les Jours (it was different state, but still, hopefully management will pay attention to such a situation)

They sell cake (a piece of blueberry cake) with mold. They insist about their mishandling the cake. Stay away if you want to live healthy.