Torchy's Tacos

Used to love the place. It's okay now..food came out wrong twice. When it did come out, it was alright.

Best queso ever!

Very hit & miss. Lack of quality control. Sometimes it’s great & fresh, other times it’s cold & made like a 4year old. It’s like Russian roulette, especially if you do online order. Maybe they don’t pay their employees enough, maybe they are just plain lazy idk- (not all of them of course, but 1-2 bad eggs/weak link ruin the whole chain/rope.) Maybe the owners & management can’t motivate them (which is kinda sad considering chick fil A manages to inspire their work crew) maybe it’s lack of proper management & leadership. Idk. It is sad tho. Torchy’s will by great hot food one order & them on the next it will be cold & looks like your 6 year old niece tried cooking it for you. Then other times it’s great. Which to me screams lack of quality control… management’s got to do a better job of managing QC, encouraging their workers with a good work environment, good pay, help with school, Like truly idk ask chickFilA what they do to inspire their employees bc it works, all the workers at Chick fil A a fast food restaurant & somehow outwardly able to maintain a good mood/positivity. Canes is similar but maybe a fraction behind CFA. Somehow ChickFilA a freaking fast food place is able to motivate them more than other places. Like Torchy’s for example. (Which imo has better food if it was just cooked right/hot.) At least Chick Fil A is fresh/ hot everytime. Maybe it’s Sundays off, maybe it’s having Christian owners vs a devil logo. Maybe it’s bad management who knows. But it’s sad to me one of my fav restaurants has went down hill. Never had experience like this at the Edmond store but that was years back. As a former manager I will give you a free tip that normally I would never give to a business until I was hired (bc that’s how you get hired by being knowledgeable…) anyways, get a heat lamp/heater for your Togo section. Even better would be heat from the bottom like a heat pad, & a heat lamp/food lamp. That will help you out alot. But it won’t matter if it’s not fresh to begin with or if you have a few bad employees just not caring how bad they do. Give them motivations. Set productivity/production goals for them & reward good behavior like say, reward the best performance employees every week/month. Find little ways to motivate, lead, etc. try to build up a positive work environment which may help the employees mentally but not so laid back that they don’t respect you. & don’t let a lazy employee or two ruin your whole restaurant, discipline them, retrain them or at least correct their errors/negative behaviors. Hope it gets better.

Decided to give this Torchy’s a shot after some not so good experiences at the other one in town. I had by far the best Torchy’s experience I’ve ever had with that decision. I modified the order quite a bit and the manager Chris went out of his way to get it all right. All while giving amazing service and taking care of other people. Only going to this Torchy’s from now on. Torchy’s is blessed to have Chris and the whole team that’s up there.

Awesome tacos! Great service! And a clean restaurant made for a great outing for me and a couple of my bros. I really don't think there is much they can do to improve the atmosphere. It was just a little on the loud side. The food more than made up for it. I had the Trailer Park on a flour tortilla and a Baja Shimp taco on a corn tortilla. Both were delicious!

I like Torchy's, but the food is always too salty.

My favorite spot! The bartenders are always so friendly and great and they make the best bloody mary’s.

Walked in, waited about 3 minutes before I saw 2 employees who didn't even acknowledge me. Kudos to the young lady that did. The rest of you need to work on your customer service, expeditiously. How you can look a customer in the eyes and walk right past them as if they aren't even there is beyond me. Do better!

They have really good sweet tea.