Tim Hortons

They are talking and don't want to prepare the order. Have been waiting for 15+ minutes for 2 wraps, ice cap, bagel

The store may be open till 11, but the kitchen closes at an earlier time. I am here on a Friday night at 9:46, but the kitchen is closed so I can only order drinks and the baked goods available. I will add that the staff I ordered from was very pleasant and patient with me as I had to rethink what I wanted since the kitchen was closed. However, when I asked another staff where the straws were, she was rude and condescending in her tone as if annoyed I couldn’t find it myself. Vegetarian options: There are Loaded Bowls and Wraps that are vegetarian. Wheelchair accessibility: There are no stairs and the doors can be opened with an accessible button.

The service in the early morning is atrocious. They are always and the phone, talking between each other and ignoring customers.

These are a collection of the rudest, slowest and non-customer service focused employees in the chain. They don’t make eye contact, never say thank you and will prioritize their personal conversations over the customers in line. I wish I could say this was just one individual or visit, but as someone who frequently goes there simply because it’s the only one in walking distance, I can attest it’s just the culture of this team. This location will frequently provide the worst service you will get at any major food and beverage chain in Vancouver

Staff could use some more customers service training, but when the coffee is fresh, particularly the dark roast, it is very good.

Worst branch ever on preparing mobile orders and servicing to the people Never come to this store , literally wasting ❌❌your money and time ❌❌ laziest , slowest staffing group who are not taking responsibility in order to get people’s order ready❌❌❌❌❌❌❌

I visited this place today on Feb 11, 2024 at approximately 6 pm. While waiting for my order, I saw how a staff member (an Indian lady) was using her phone with the same glove she was using to touch/prepare food. It's literally disgusting. Can management explain basic food safety standards to your staff? Please monitor your CCTV records to check your “gold starndarts of customer service”. Of course, my friends and I will avoid that place. It's so sad that Tim Hortons is falling below Canadian standards nowadays…

Do not come here if you're in a rush. Sometimes it takes them 20-30min to get your order ready. Even if they are not busy with customers, the staff are busy talking to each other. They will make eye contact with you and ignore you. Go to Mcdoanlds or something if you want "fast food"

Riquisimo