Tim Hortons

The worst Tim Hortons I have ever ordered from. It’s always the most unpleasant experience and the customer service is horrible. It doesn’t matter if you go through the drive thru or go in to order because the staff they hire are always so rude and inpatient. They always fail to understand the order causing to over explain even though it’s right on the Tim hortons menu. Like today 04/09/2024 at 10:00am I went and ordered my food and drink. The lady in the drive thru was having a difficult time with the order. She got very inpatient and rude because she wasn’t understanding the menu. It’s her responsibility to be aware of the Tim Hortons menu. She made me feel like it was my fault for what I was ordering. Even though I was looking at the item on the screen and reading it to her. I went to pay at the drive thru and I could hear her complaining about me and my order. That is very unprofessional and completely not okay. The person giving me my food was very disrespectful as well. I was a customer going through the drive thru just wanting my food and hot drink. I did not ask to be made fun off or to be made a fool because this lady did not properly know the Tim Hortons menu. It is not my responsibility to train her but hers to learn if she should work at Tim Hortons. If not perhaps this is not a job to attain as they are incapable of learning the menu and they also need to learn respectful customer service skills. I have never had this issue in any other Tim Hortons that I visit. The orders are always fast and right at other Tim Hortons. The customer service at other Tim Hortons are always so enjoyable unlike this Tim hortons.

Standing here for 20 mins waiting for delivery order . One person working counter and packing orders . Manager just walking around clueless . Terrible service .

Absolutely brutal customer service . Just shut down the dining area and have drive thru because that’s all you focus on . Standing around having everyone looking at you but no one helping you is ridiculous. Next to Rabbit Hill this is the worst customer service around .

Don't mobile order here, mess it up or don't even make it.

When I ordered online, I received coffee instead of steeped tea. Perhaps they were swamped.