Tim Hortons

Went thru drive thru just 2 mins ago and I was looking at menu and ordered a 6 pk doughnuts and felt rushed I still had other things I wanted the young lady on head set kept saying is that all is that all I will NEVER GO BACK TO THAT LOCATION AGAIN!!!

went through the drive through girl taking my order was rushing me even though there was no one behind me and the donuts i got were disgusting and seemed old and it was only 7am.

What a joke. This place needs to shutdown immediately. Columbus city and health department should visit this location. Molded bread and smelly. I asked help for Tim horton customer support. There respond was contact the owner. I talked the manager at this location. She is nowhere near a professional manager and argues with you that you wrong . Bad bad bad. Don’t waste your money at this location. Go the one on olentangy. It’s 5 minutes drive from this. The whole place smells as soon as they open the casher window.

"We don't have iced americanos right now" - at 7AM on a weekday. If they don't have espresso, tap water, and ice at a coffee shop, something is wrong. Definite pass if you are going to this coffee shop for coffee.

they are unorganized and don’t ever answer the phone the let them know so they can fix it. i have worked for tim’s before on s high st and it was never like this. just disgusted my order was completely wrong ordered again and had a issue with my food and i called and the guy hung up on me

I'm currently new to the area, and EVERYTIME I visit this location my order is either cold or wrong! Today the store manager made my order incorrectly, twice! Her response to my frustration was "go to a different location." She made a lot of sense. Thanks September 11th, 2023 So I gave this place another shot, for the last 2 months. The atmosphere has changed drastically! I can appreciate the ability to make corrective action and stick to it consistently. My heart was warmed this morning, it makes me proud to be apart of this community. These guys are great and leadership really sets the tone for positivity and proficient customer service. I'm so proud of their progress and growth, truly heart warming!

Absolutely dreadful experience. It's high time they consider closing down this location and revamping their entire staff. Familiar with the concept of customer service, anyone? Adding to my frustration, despite clearly requesting two creams in my tea, I ended up with none.

Love the grilled cheese and birthday cake timbits