Tim Hortons

I understand mistakes happen but you caught me on a bad enough day to leave this review. Ordered one hot latte and they asked me to wait in the parking lot. Unlike coffee which is pre-made and kept warm to serve, lattes need to have their milk steamed for 30 seconds, so their request seemed reasonable as they can now help serve the next customer sooner (and save their precious average drive thru time). Ended up waiting 10 minutes before stepping into the restaurant to find my drink already completed but they just never brought it out for me. They tried deflecting and asked why I didn’t pull around in the drive thru to receive it even though that was not what was asked of me. As I was walking out they stated they didn’t have the time to bring it out for me. Lesson learned. Stay in the drive thru.

Good .✨

Probably the worst Tim's you could go to. I only stop by because it's the closest one to my house but lately, I've been driving to another cafe despite it being further away because the food and service at this Tim Horton's is THAT horrible. 8 times out of 10, they get something wrong in my order whether it's an entire item, charging me extra, or not mixing a tea after asking for it to be well stirred or just straight up just giving me a fully incorrect order belonging to someone else. In the drive thru especially, they have charged me for an item and taken payment only to tell me they don't have it later. This has happened 4 separate times total and every single time, when I ask for a refund, they tell me to park the car and come inside because they don't want to mess up their drive thru times. The staff themselves are very rude and show aggression / attitude (such as rolling eyes) and have even yelled at my elderly father once "hurry up and drive man, next order" after giving him his order in a hurry. After calling and speaking to the supervisor on duty about the incident, she just told me "sorry, but we get pressure from upper management to meet our times so that's why it happened". The very first time they messed something up was when I had called a couple days ahead to place a big order for a morning meeting I was having. I ordered a tray of assorted bagels and 2 coffee packs. They gave me a full tray of everything bagels and I unfortunately only noticed once I got back to the office. After calling them, they insisted it was my fault even though the note said assorted bagels. After a long wait and going back and fourth, they finally admitted to it being their fault since it was apparently another girl who wrote down the order a couple days prior and she didn't communicate it to the person who actually punched it in. They offered to exchange the bagels but since it was already time for the meeting, I couldn't go back. They also said they wouldn't give a refund if we had touched or ate any of the bagels so I ended up giving the entire tray back later on that day after the meeting was over and had no food for my clients that day. After many many horrible experiences, I just stopped going there all together. One or two times I can give the benefit of the doubt, but it's become an ongoing pattern with this location and it's just unacceptable at this point.