Love the drinks here most of the time but today I’m pretty annoyed at the service. Ordered at the tablet at 8:07. Waited till like 8:21 to wonder where my drink was. Ask them, and the girl was hanging out in the back the whole time instead of making my drink. Made it in front of me in like two minutes, but she had forgotten earlier.
I've enjoyed desserts, milk teas, smoothies, and various other items at this establishment over the years. I find their taste and quality to be consistently good. Their menu is extensive, offering a wide range of coffee and tea specials. On a recent weekend evening after dinner, I dropped by and ordered several slices of cake to take with me. It was a delightful way to conclude the evening! However, the only issue I encountered was the variability of their service. At times, you're warmly greeted with a 'Hi! Hello! Welcome!' upon entering, but more often than not, the service lacks the same enthusiasm. It's clear that customer service needs significant improvement. Nevertheless, the delectable desserts keep me coming back despite this. The treats are simply irresistible, and I can't resist the temptation to visit, even with numerous other boba shops in the same plaza. Parking is plentiful, and if it's not crowded, you can easily find a convenient spot nearby. The interior is cozy, but there's outdoor seating available when the weather is pleasant. Whether it's busy or not your preferred choice, you're guaranteed to find something you like within Little Saigon Plaza! Parking: Lots of parking available nearby
Took one bite of their super dry chocolate cake. It was so dry that we asked to exchange it for something else. They said we “ate too much” of it so they won’t refund it. I asked to exchange it and they said no. Then they took it and wouldn’t give it back to us. The tiramisu was really good but the service was abysmal.