The Strand at Carillon Miami

Sadly, my experience wasn't great. The hostess was very friendly and recognized from my reservation that I was celebrating a birthday. The plan was to have breakfast gazing at the beach before the spa services I booked at the same location. The server was in a pretty bad mood apparently. But even worse she was inattentive. When the coffee and eggs arrived cold and I had questions of any sort, she could not be found. I eventually asked another server to send over a manager who was very apologetic and rectified the problems the best she could. She did however try to say that my reservation had been cancelled since I wasn't there at 9 am, but I was actually 10 minutes early to my 9:30 am reservation and showed her proof of my reservation time and the confirmation messages. So it didn't make sense for that excuse to have been offered. And the experience of frustration, poor treatment and wasted time could not be reversed. So it would have been nice had she offered to take off an appetizer or make any adjustment whatsoever but she did not and it was a missed opportunity to show excellent service and win over a guest. As I paid the bill, I asked if it would be presented to the manager to confirm she had an opportunity to do that if she so desired and she did not. It was only after I paid and shared my disappointment that she deducted $10. The view was beautiful and I enjoyed the meal after the issues were corrected more than an hour after my arrival. I made sure to enjoy my birthday in spite of the lack of good service. The lady working the valet was downright rude though. I mean very rude. To be in the hospitality industry, it takes a little more concern about the guest experience than what I witnessed here today from various staff persons along the way.

There is a limited menu . The servers seem untrained. I ordered lamb chops medium rare and they came out medium well .The server said the chef said they were medium rare. Finally someone came and replaced the order . The whole thing took a long time .wasnt a present experience . The hostess refused to let us taste wine before we ordered so we did not order any.The only congenial knowledgeable person there was the bar tender at the bar.

From the second we walked in, the service at the front desk was not very friendly and helpful. We waited forever to be seated even though no one was there. The food was horrible and when we told them that our buratta was stale they said “the chef said it’s good” and didn’t discount it at all. It tasted rotten like I’ve never experienced before. The salmon was also hard and dry. Will never return. The pictures are also misleading and the vibes our horrible here.

As soon as you enter the restaurant ur met with a beautiful ambience and a very welcoming staff Neo was quick to sit me down and provide amazing knowledge to the restaurant as well as my server James built amazing conversation and provided very hospitable service providing to all my needs overall the strand made my experience at the carillon 10X better couldn’t ask for better food or service to my night

Nice place but get a room away from music

Wonderful night. The dinner was amazing. The staff was polite and helpful. Christopher the executive chef very friendly stopped by every table

Service and atmosphere is great. Food is expensive and not worth it. I had the filet mignon..mine is better had no seasoning. Went back the next day for lunch and had lobster tacos ...average. went back that same night for an event and ordered a seafood platter for 145 the presentation was not great , did not taste fresh, bland, and just not worth it. The Mule drink tasted like sour mix and that's it and was 17 dollars. Same limited menu daily. I would not recommend this restaurant for the price I expected so much more .