My experience at the Rec Room was average, as it heavily depended on the day of visit and the type of staff encountered. Some days, the service was exceptional with friendly and attentive staff, creating an enjoyable atmosphere for patrons. However, on other occasions, the experience was less than desirable due to encountering indifferent or unhelpful staff members. The inconsistency in service quality made it difficult to predict the overall experience at the Rec Room. With a more consistent and positive approach to customer service, the Rec Room has the potential to offer a more reliable and enjoyable entertainment experience for all visitors.
Food definitely not worth the amounts they charge.
They do NOT know how to run a buisness.... should probably get some staff who arent children that have no customer service skills. The girl at the store, i had an unfortunate dealing with her. She was so rude and i ended up just leaving crying. Games are fun and all dont get me wrong but THe service here is so BAD... I dont think ive come across such terrible mismanaged staff.
Changing my review to a positive. We seemed to have been forgotten about and waited way too long before orders were even taken. Management noticed and came over and took over our table for us, making sure the rest of our evening would be pleasant not only for the food but also for playing on the games. We appreciate the very quick acknowledgment and apologies we received about being forgotten for orders. Worth anyone coming back and giving this place a second chance to show they do care and do strive to do what they can to help you as a guest. Parking: Lots of parking with the movie theater next door.
Killer atmosphere! Really friendly staff, great food! 10/10!!!