The Pub - Rookwood

Just a great place

Cozy little spot to grab a beer or bite with friends/family.

Friday, Jan 26 my brother and I went to the pub for dinner. I had the fried chicken dinner. When it arrived I was very surprised at what I was seeing. KFC is well known for giving their customers the smallest pieces of chicken in the world but they would feel shame and embarrassment if they gave anyone what I received. Live and learn, I felt that I ordered it so I ate it. Then, I ordered the fish dinner since I didn't feel like I had eaten anything at all. We didn't see our server much while we were there so I stopped another server and described the chicken dinner. The chicken was two pieces of flat boneless chicken meat about 3/8" thick and about the same size as my two year old grandson's hand. I was told, it sounds like they had given me the chicken from a couple of sliders instead of the chicken breasts. That sounds about right and it’s even more pathetic that they have an employee working in the kitchen who would mistake two chicken sliders in an order for a Fried Chicken Dinner. So then, our server brought our bills and we each paid with a brand new $25.00 Gift Card and a credit card to cover the balance. After he brought our credit cards back we noticed we both still owed the full amount. We asked someone to find him and tell him we needed to talk to him. We were told that he said he was too busy. So, this person asked what we wanted to talk to him about and we explained. Then he came and told us that each of our Gift Cards rang up for only .01 cent and he didn’t return the Gift Cards. He said, he was too busy to tell us about it so he charged each of our credit cards for the full amount. My best guess is, he was planning to keep the $50 in Gift Cards as part of his tip. The next day, I contacted The Pub with the contact button on their website. I explained our experience on the previous evening. It’s been 2 weeks since I contacted them and they have never responded. Update; Shannon, from Pub Guest Management responded that I should send an email with more info because my web response was never received. I responded directly to the email given. It's been more than 3 weeks with no response from Shannon. I need to remove the 1 star that I gave, this place is more pathetic than I believed.

Always an easy time at The Pub. Nice selection of scotches/whiskeys and the food is always great. Parking: I don't usually have issues finding a space, but it can fill up on weekends.

This is a nice place to go hang out and enjoy some decent British food. The Shepard pie was mostly cheese with some potatoes and some meat filling. Could have used more meat filling. The Ruben spring rolls where awesome, the only reason we spent so mich per person was three beers and app and meal each

Decent nitro beer selection and beer selection in general. We were there for beer and an appetizer on a Friday night. The violinist playing live was nice background music. Service is very good. The food is average. Parking: The Pub's parking lot is small, but you can park in the strip mall's large parking lot and walk there.