The Melting Pot

Jesse was great! Explained everything and was very friendly. Parking: Excellent free parking in the garage. Not crowded on Sunday night at 6:30 pm.

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May this be a constructive criticism, but this was one of the worst experiences ever , we felt terribly rushed , we were asked for boxes and dessert right after about 5 minutes we received our entrees, and then again and again , to the point that we wanted to have a chocolate fondue and a couple of after dinner drinks but decided to just finish as quick as possible and get out of there because we were feeling really uncomfortable, really awful

My wife and I have been coming to this location for several years. This last experience was awful. There were fruit flies Or nat's all around where we were sitting near the bar area. We requested for the waitress to lower the lighting because ws saw several fruit flies or knats flying around our table and the bar. The waitress had a lower the lights and they subsided. We still had some flying around our heads even after the lights were turn down. I tried to kill one after our main entree and that was over our fondue pot. The manager never came over to talk to us after we mentioned it to the waitress. The only reason we finished our food was the fact that we knew any germs would be boiled and it kill off any germs in the fondue. We didn't even stay to get the chocolate fondue. Worst experience for a sixteen year anniversary. This used to be our favorite resturant. We will not be back.

Came here tonight to celebrate our two year anniversary. When we made reservations, they asked if there was any special occasion but yet we weren't told happy anniversary or anything. That was a little weird. For some reason Pete the bartender was assigned tables; in addition to making all the drinks for the entire restaurant and serving the people at the bar. He did a remarkable job multi-tasking under pressure. The drinks were fantastic and so was his attitude, but I think its messed up that management was putting so much work on one person, and although he handled it impressively, I would not want to be in his shoes. The restaurant was filled and everyone was ordering drinks including us. Pete had a great attitude, but not everyone was as patient as we were. Exceptional workers should not be rewarded with extra work. We had a great dinner but it took three hours to complete. If management is reading this please give Pete our love and recognition, and maybe even a raise. Thanks for the experience.

Have never had a rough experience at Melting Pot until tonight. We waited 20 mins at our table without anyone coming to greet us or take a drink order. I had to go to the hostess stand (the 2 girls were sitting almost on the ground watching videos on their phones) to ask if someone was coming over. Once we put our drink order and food in, we waited 15 minutes without any drinks or even water. We had to ask another waiter if we could get water. The waitress never offered or even realized we got it from someone else. It took almost 3 hours from start to finish. We were the last people in the restaurant by the time we got the check and left. We’ve been going for almost 20 years and have never had service like this. Our waitress was nice but didn’t seem ready to take on so many tables or larger groups. She said she had been there for 2 months. It was also SUPER hot inside. I understand all the steam and hot plates but it felt like a sauna.

We had a lovely time here and had such a wonderful experience. Jake was the best server we could have hoped for! He paced everything right and allowed us to have time to enjoy each meal! The food was spectacular! Some of the best food is here and we know we can count on it! Will be returning and requesting jake! Added bonus was the select parking spots for the restaurant! Parking: Free parking for the restaurant in a parking garage with the sign!