The Local Juicery + Kitchen

I placed a pickup order for (2)1 day cleanses, Power Wrap, and Veggie Hummus Wrap on the Local Juicery’s website on Tuesday Jan. 30 for pickup Feb. 1. All was good - I received a text message once the order was ready which was around 2:45 and picked up the order around 4:45 as I had clarified during the ordering process. Upon entering I was greeting by the 2 staff that were up front and they were kind no issue with their customer service. The environment is pretty welcoming and has that typical juicery vibe with a hint of a crystal shop vibe. One of the staff gave me my order which was stapled shut with my name and receipt also stapled to it. I left without opening the bag and confirming I received everything(I’ll take responsibility for that). The issue started the next day. Once I got home after picking up my order I discovered the 2 wraps I ordered were not in the bag. No biggie I’ll just call them and see about picking them up the next day. By then they were closed so I called today Feb. 2. The person that answered claims to be Julian the assistant manager. Whether that’s her truth is not for me to confirm. I stated that I had picked up the order the previous day and the wraps are missing. Immediately she gives me an attitude and makes the statement “well I’m gonna need more info than that I don’t even know your name when or how you ordered .” So I say, “maybe you should start asking the questions.” I was fully aware she didn’t know my name but I assumed as an employee there’s a line of questioning that would start once you’ve been made aware of an error she then ask when I had picked the order up and makes the statement “and you didn’t check the order before you left.” I proceeded to say “the bag was stapled shut and I assumed you did your job” I can match that energy Julian. After I gave her the info she asked for she proceeds to put me on hold for a couple of minutes. She gets back on the phone to ask more questions with that same irritated/annoyed attitude she had when she first answered the phone. All I was looking for is “our bad you can pick up the missing items or we can issue a refund”. She then gets my phone # claiming she has to look into what happened and she’ll call me back. We’ll see how Julian conducts herself if she ever gets back to me. I’ll update my review accordingly.

Absolutely love this place, and I think my kids love it even more! Great atmosphere and great people too. Luis and his family genuinely care about this community, and I love what they've been doing with local support in the city!

Always kind and always accommodate my request for almond butter instead of peanut butter. Great tasting food!

I love this place!

Fire smoothies

It’s rare that you find a place that makes food like your family dose ( with love & care) hands down best smoothie I’ve had in years