Went to eat, nobody greeted us for 15 minutes. Went to find someone who works here, got handed a lunch menu and asked if they’re still serving breakfast and got told that there’s a Pancake House down the street we can go to. Both of us are servers at restaurants so we know how hard the “server life” can be. But this was just plain rudeness and laziness. I hope nobody has a horrible experience like this either.
I placed an order and went to pick it up, but they had run out of every item I ordered. When I arrived to collect my order, they informed me that none of the items were available and they couldn't give me a refund. I ended up having to order the items they did have, trying to make the most of my money. Although the server was nice, I can't say I would recommend this place.
Food and service was great! Our waiter Yash was very professional!
This is one of the best hotel restaurants I’ve ever had the pleasure of eating at. We had the chips & queso, chicken tacos and steak tacos. The food was pretty authentic. The service and atmosphere were wonderful!
My family and I had dinner at The Lab restaurant tonight and although we usually do not write reviews that often, the dinner we were served tonight definitely deserves it. The quality, taste and presentation were absolutely phenomenal and it felt like the food was prepared by people who enjoy their profession. While so many other restaurants have gone up in price and decreased in quality this was a pleasant change. The cherry on top was our server Yash. The moment we turned to walk into the restaurant Yash welcomed us with a genuine smile. Throughout our dinner he was attentive, incredibly friendly and a joy to be served by. We wish we lived closer to Birmingham to have a chance to come here more often to enjoy dinner.
Always choose this hilton to stay at when I come back home to visit. Love that lab bar had veg options especially since quite a few of the vegan options have closed in the area and/or aren't open as late.
Nice place. Good food. Good atmosphere. Clean. Recommend.
Nice atmosphere and friendly service but was almost empty when I visited recently. Once I was served my drink I realized why. To say the pour was minimal is an understatement. The bartender measured out my gin for a martini. It didn't even fill the glass halfway. Disappointing.
Stephanie was the best! Very knowledgeable, great recommendations. Everything was perfect.