We were there on a Sunday around 5, waited for a server, sat there at least 20 minutes before getting attraction at all , ordered our food, and drinks waited again for our drinks, food finally came, with no utensils no napkins, had to ask for both, I used to go there a lot like over ten years ago, service was much better then, so I thought let’s try kings head, well that was a big mistake, will not recommend or be back, service sucked, get better service at McDonald’s, am posting on social media, word of mouth will break or make a business, will I hope it breaks you, need to have better customer service, after all they pay your wages, and keep you open
We went on a Sunday night; 11pm ish and the band was playing. It was not crowded but we had to wait a while at our table and no server came; so I am not sure they have servers. Headed to the bar to get drinks and ordered wings. After waiting to catch their attention ( not like it was busy) we ordered and got some “attitude”. Highlight was when they brought the wings to our table ; more like slammed it down and after I requested napkins; got more attitude. I had to go to the bar to get napkins myself and the napkins were practically flung on the bar table, at me. I do not know if this was a one-off bad service night but we will not be returning and strongly not recommend this place due to poor service. Apart from the bad service, the place was lively with people dancing, It was a rock themed night. The hot wings were nice. We just ignored the bad service and made a fun night out of it for ourselves .