The Honey Baked Ham Company

Customer Service is still Awful walked in honey bake ham today on national the manager didn't speak or anything looking mean the same lady that should have been fired years ago. The owner of this establishment should of fired this woman a long time ago. You will NOT get alot of business with horrible customer svc and bugs in the food because your employees DONT CARE

10$ for a sandwich, sandwich maker/ cashier rude. Sandwich was not worth it. Lock the doors during opening hours. Not welcoming energy.

I love this location on old national. They are always so nice. They answer the phone if you call and you can hear the smiling voices. Thank you for your quality customer service.

The food is always good at honey baked ham, but this particular location has horrible service. Now, my last visit here was an exception. The cashier who helped me was extremely helpful and pleasant, and for that reason, I gave this place 3 stars. That cashier's customer service deserves 5 stars, but past experiences at this store brought the average down. In the past, I have had to report this store to the corporate office, and I have stopped coming to this store for a while. Even on this visit, another worker came out from the back, looked in my face, did not greet me, and did not ask if I needed any help. She found time to grab her cell phone and start talking on it. Someone she knew came in the store, and she made time to talk to them instead of making sure customers were taken care of. I really appreciate the good service I received from the other worker, but I probably won't return any time soon.

Staff needs to focus more on customer service

I love Honey Baked Ham's Turkey...I've visited this location twice this week. The customer service is horrible. The associate was eating lunch on my first visit and made it seem as if I was bothering her wanting to order. Yesterday after waiting a lady came from the back and was very rude while taking my order. She was not friendly at all. I will give credit to the young lady who was making the sandwiches, she saw how rude the lady was and apologized. Twice in one week.

My 2nd attempt visiting this location for my Thanksgiving turkey & ham and was backed up as usual. A passersby that was served mentioned the wait was 2 hrs. I left and went to the Fayetteville location and was in& out in 45 mins. Shame on the Old National location for bad customer service prior reviews and super slow service. Got to do better for the community area they are serving.

The worse experience at a Honey Bake Ham. The entire procedure every to pick up a turkey, poor customer service, and to wait for almost an hour outside in a line freezing cold just to be told they voided your order was insane.