They burnt my chicken sandwich to a crisp. It wasn't even edible, BUT they did start the electronic full meal refund (which I got) and made me another burger since I couldn't eat my sandwich. Not a big fan of the food, but the customer service was great!
Our experience was phenomenal! Thank you to the General manager Ivan and his team !
My burger was almost raw once I got home and threw it out after the first bite. It had blood dripping and I don't eat it like this, I said well done. I threw it out and went back the next day to get a refund and the manager was very rude. He wanted proof and for me to bring the burger back. Why would I keep a burger and bring it back. It wasn't even about the money, I was hungry and didn't have food to eat so it was more annoying and inconvenient. I said whatever and was about to leave but after being rude and saying he wouldn't give me a refund or free burger he finally did. I took the food but not going back again
Enjoyable experience. Santa Barbara Charburger was very good. The crispy chicken sandwich was only fair - did not like the presentation or the bread; but the onion rings are top tier and some of the best I've eaten anywhere. Will be back for the burgers and rings!