The Exchange Restaurant

Got a present from my daughter for dinner at the exchange, we waited for 1hr 15mins before the meal arrived, the steaks were the toughest we've ever had, you could have used them to re-sole your shoes, to conclude the meal was one of the poorest we've ever had, the server who we knicknamed Basil Faulty tried his best to please us and other customers but he was like a headless chicken running up and down, in conclusion we won't be rushing back.

Déjeuner copieux mais manque de peps dans l’assiette ..

I never leave bad reviews but this place really needs one. I booked an afternoon tea for four of us. My friends were from Greece and I wanted them to experience a proper English afternoon tea. I picked the wrong place. We were sat in the bar area even though we had a child with us, the atmosphere wasn’t great in there, there was a huge tv on and it felt like we were sat in a pub not a restaurant. It took almost an hour for our tea to arrive, no explanation was given about what was on the trays (which were wonky and unstable) so we had to just guess what was what. We never saw a menu. The only choice of drinks we were given were standard tea or coffee, very basic. The sandwhiches were dry and the bread tasted stale, the scones had clearly been frozen and were so dry the just crumbled when you cut them. Not worth the £25 each. I was so embarrassed to have taken my friends in here. This used to be the place to go. Not anymore. The toilets were dirty and the seats were broken. The only positive was the staff were friendly and polite but they seemed untrained for their roles, this isn’t their fault though. There was an older lady on the bar who was really lovely and helpful. In conclusion, please don’t waste your time or money on this this dated place. There are much better options available in Liverpool. I wish I’d picked one of them instead.

Called to ask about a nut allergy and got hung up on

The food was OK, but the staff were "too busy" to make a cocktail for my fiancée on her birthday meal

Sehr schönes Frühstück, Barbara sehr freundlich und kompetent.

We went for afternoon tea but it was a huge letdown. When we got there, the Liverpool game was on and it was very loud. We sat down in our booth and the tea cups all had lipstick on the rim even though they were supposed to be "clean." We ended up leaving and not having tea, what an embarrassing excuse for tea.