The Daily Grill

The food was mediocre. My toast were burned, my eggs were supposed to be over medium and were well overcooked. The service while polite was not good. They brought us our food but no silverware. My kids asked the hostess twice for our silverware as we couldn’t find the waitress and she smiled as she said ok but never brought them. When I asked her myself a 3rd time she said she was busy. We finally saw our waitress and I had to ask her myself. She brought the silverware right away but by then our food was cold. She never brought me my coffee and nor my husband his water. She never checked on us even once and never refilled our water. I left her $20 tips because the bills was $156 but she definitely didn’t deserved even that much. Management needs to train their waitstaff and kitchen staff better. When you charge that much for breakfast food, offer better food and service.

Great food and service! They serve hot bread to the table. Lentil soup was delicious, and Caesar salad was very fresh with just the right amount of dressing. Also had cheese burger sliders which included three burgers, nice size and really nice soft buns. Highly recommend this place if staying in the area. The waitress was very friendly and efficient.

For a restaurant at an airport hotel the service was sooooo slow. The breakfast smothered burrito also had no flavor, the sauce tasted like Cholula. It was huge and cost way more than it was worth.

We have visited the Daily Grill multiple times when staying at the Westin LAX. We always look forward to a relaxing meal after our long flight. On February 26th, we arrived late in the evening after a long and exhausting eleven hour flight from London. We were looking forward to a relaxing meal at the Daily Grill. We were greeted by Eartha, who is always welcoming and inviting and she remembers us. She is always a pleasure to talk to. She is very engaged with all of the customers. She had the hostess seat us at a nice window table. We sat there and waited at least 20 minutes. We watched the waiters go from table to table, but nobody acknowledged us. The older waiter passed by us at least six times and never acknowledged us. He even stopped at the table directly across from us and chatted for quite some time without even a simple, I will be right with you. He simply ignored us. He must be in his 60’s or 70’s. We weren’t sure who our waiter was. After waiting 20 minutes, I finally got up and approached the older waiter and asked him if there is a waiter assigned to our table. He rudely said, “ I am your waiter and I am busy processing credit cards”. I told him never mind we are leaving. We left and went to the lobby bar to eat. We have decided we will never return to the Daily Grill, as a matter of fact we will probably never return to the Westin LAX. We are currently looking for another hotel with a decent restaurant to visit after a long flight. I do think the older waiter should retire already. He has waited on us in the past and has never done a good job. He is always tardy and never pleasant and has a chip on his shoulder. We have simply tolerated him. But the last visit was the last straw for us. He should remember us by now. We travel quite a bit and spend a lot of time at the Westin. Maybe he thinks we are local and not worthy of his time. I don’t know what his problem is, but to ignore his customers and then give attitude is uncalled for. He should be fired. The rest of the staff are quite lovely. Most of the staff has been there a long time and we see the same people every time. They too remember us. It’s unfortunate, but we will not be returning.

I substituted a waffle instead of pancakes with bacon and eggs over medium. The waffle came with whipped cream and strawberries. That was not what I was expecting. But the waffle was like it was pre-frozen, then warmed up in a microwave. It was horrible! The other guests were happy with their food. The wait staff was attentive, and the facility was very clean and comfortable. Don't get the waffle!