The Cookie Store / The Coffee Creamery

Ordered a cookie cake from DoorDash. They were very professional and helpful with my order! Will definitely be ordering from them again!

riley & keller were cool

First time customer! We did a Superman theme birthday for a family member that is a cancer survivor. Loved how the staff offered to let me pick the size of the cookie, they verified the details of the design, and was very helpful when I picked them up. Very satisfied with my experience. Thank you to the staff for your help!

Bought a cookie there last week. I took a bite and immediately realized this cookie was not fully baked. I went back to the counter and asked for a refund. I was told they couldn't give me a refund and that all their cookies were "soft" like the one I had and that I could pick another if I liked. This cookies was clearly doughy. Why would I want another just like the one I just had? I have never had a cookie like this before from this company. This made me emotional as I am clearly pregnant and should not be eating raw cookie dough. I left, and immediately had to run to the nearest bathroom where I puked for about 10 min. I will never return to this business.

The milkshake was amazing! But when I realized there was espresso in it and I said no to it, I was disappointed. The work space was clean and the girl that helped us was friendly but forgetful. My husband bought a medium and got a small. He asked for espresso and I got it. I’ll probably go back but I hope the order doesn’t get messed up again. Also, there are plenty of flavors to choose from for a cold treat!

Absolute best customer service. My son wanted a cookie cake for his birthday. He also has a corn allergy and can’t have corn starch or modified food starch, which is in almost EVERYTHING so, I called to ask the ingredients because I couldn’t find them online. I was told the cookie cake nor icing had them. Then, without my asking, they offered to send me a picture of the ingredients so I could be sure. When I picked the cookie up, it was perfect. I really couldn’t ask for better. Thank you!!

Amazing milkshake, kind tender, too. Recommend!

Chewy, fresh and that was at 4 in the afternoon, favorite cookie place

I just had someone close out my transaction from yesterday for The Cookie Store - Stones River Town Centre and add a $2 tip to my total. I called the store to get this rectified and “Sharon” immediately denied that any of the employees would do this, yet clearly someone did as you can see in the screenshot. Things like this is why I do not use my bank card for certain transactions. I repeatedly asked for the owner or managers name and she stated there were no managers only employees. Then denied to give me the owners name and disconnected the call. I called back and she finally gave me a name of Jeremy T. as the owner. She also stated that employees do not close out the transactions, yet I know that to be a lie as I have managed a restaurant or two myself. It’s not the amount that was STOLEN from me, it’s the principle. The “owner” Jeremy called me back and stated that it may have been another customer that came behind me and added the tip to my card. I mentioned the way his employee handled the situation and all of the lies she told me during our conversation. He said he did not want to get into that. I also asked if that was an appropriate way to handle customers and he said yes and hung up on me. I will NEVER visit this establishment again as they support people stealing and have NO customer service skills. If you have ever usss your card at this restaurant I would strongly suggest reviewing your transactions.