The Chicken Shack

I visited your restaurant tonight around 6:45pm and the employees were very professional. It is nice to see employees respecting their customers and care about their customers orders. Thank you for making it great experience.

Came in and tried ordering the chicken and waffle sandwich and they were “out of waffles”. Tried ordering a side of beans and they were out also. So I ended up ordering something I didn’t even come for and the guy wearing a red hoodie asked why I didn’t tip. About 4 days later i tried calling to ask if they were still out of waffles and it rang and rang and no one answered. So i drove in to the chicken shack hoping they had what i came for originally and they were still out. The one in the red also needs to be trained on how to not yell and by rowdy in the back because it doesn’t make anyone have a better vibe.

I have ordered twice now from the Rancho Rd location. I gave it a second chance tonight and I regret it because they totally screwed up my first order and I ended up getting my order refunded thru Grubhub and tonight they screwed it up again. They do not answer the phone when I tried to call for a correction. I have learned my lesson tonight and will not give them any more chances.

We've been to a couple locations and they are always good. Great customer service, food, time mgmt with getting the food out. The food quality is great and always hot & fresh. Kid-friendliness: Definitely Wheelchair accessibility: Pretty small eating area

My order to start..burned (hamburger),there was no forks available,the fountain drinks selection was only 2 out of 6 flavors. My order takes over 25mnts to serve.

A couple weeks ago I went to pick up some food from my family and this is the man who prepared it for us while he had a cigar hanging out of his mouth. The manager AJ reached out to me, saying we will place your order due to the holidays I just got back in town and called him and asked him can I pick up my order he said no, and hung up on my face, I would really like corporate to reach out to me. Your manager is unprofessional.