Ratings of The Cheesecake Factory

google
Google
4.4
(4,709 Reviews)
tripadvisor
TripAdvisor
4.0
(526 Reviews)

Happy Hours & Specials

Know a great happy hour or special for this location?


Photos

  • Business Photo
  • Business Photo
  • Business Photo
  • Business Photo
  • Business Photo

Location & Hours

American chain restaurant offering sizable portions from a vast menu including signature cheesecake

Monday
11:00 AM - 10:00 PM
Tuesday
11:00 AM - 10:00 PM
Wednesday
11:00 AM - 10:00 PM
Thursday
11:00 AM - 10:00 PM
Friday
11:00 AM - 11:00 PM
Saturday
11:00 AM - 11:00 PM
Sunday
10:00 AM - 10:00 PM

Recent Reviews

google
Mar 2024
Parking: Locals park for free.
google
Mar 2024
Gran restaurant dintre del complexe oulet, restaurant luxós amb bon servei tan a la barra com a les taules, gran varietat de cerveses, còctels i destinats? bon ambient, hi ha que fer cua, recomanable, els menjar també es excel·lent
google
Mar 2024
Always excellent food and HUGE serving sizes! The experience is always worth the wait!
google
Mar 2024
Can't get enough of this great food and service
google
Mar 2024
I strongly advise against ordering from this location. My recent experience was a complete letdown. The Baja Tacos I received were tiny compared to my child's oversized hamburgers, and the taste was appalling. For $19, it's an absolute joke. Save yourself the disappointment and dine elsewhere. Answer to comment:It seems like you're the owner or manager, and I'm using this review to explain the problem. The photo is unedited, and the meat arrived exactly as shown. I strongly believe I deserve a full refund for this item.
google
Mar 2024
Always a nice time
google
Mar 2024
Great food Amazing portions Great service Needs a spot check on clean silverware. But our server Matt was extremely helpful and attentive.
google
Mar 2024
I’ve never left a negative reviews especially on a food & beverage place as I’ve managed multiple over many years and while I know the expectations and what is taught to staffing and management I’m also very aware of how difficult some days can be. Today was not that. We had a larger group for my moms birthday, 9 people. So they automatically add gratuity of 18% as to be expected. But what was not to be expected is that due to not having to “earn” a tip we were neglected, ignored, and received the slowest service I’ve ever had at a restaurant during a time that wasn’t even busy and had multiple open tables when we were sat and as we went through dinner. We were there for over 3 hrs (not by choice but due to lack of service.) we had a drink order taken and it took a while but we received the correct drinks. Our food order was taken for half of our party and a cup of ice water was knocked over in which I cleaned up personally while the server grabbed a tray and said let me get some napkins and walked away to grab more napkins for the table, dropped them off and WALKED AWAY to go print out a check and box some food for another table! Then came back about 10 minutes later apologized and shook her head and then took the other 5 people’s order. Still waiting on the water she was going to replace from the spill. Order an appetizer thankfully to hold over the little ones since everything was taking so long. We were sat at 6:05/6:10 our kids got their food past 7:30pm and their food came 15 minutes before ours and the server explained I put the kids order in first so they could eat (all the kids minus one of our teenager she didn’t count with the kids apparently). A little confusing as the orders where taken together in 2 parts as she forgot half our party but kids were ordered in both time so it didn’t make sense. Finally everyone gets their food. More dressing was requested for a salad 3 times! The dressing was brought after the salad was finished and only one piece of chicken was left. Green beans were hard and under cooked, kids didn’t like the spaghetti and barely ate it. Alfredo and pizza was good. Never offered refills in 3+ hours even with empty glasses. Asked for them a couple times and received them. After sitting with Empty plates for 20 minutes asked if we wanted dessert, said yes and handed a menu. Almost 20 minutes later Server came back to take the order. Half our party decided not to order and just asked for the check. 2 people ordered. Maybe 15+ minutes later if not longer we got the cheesecakes (asked for them to go as it was past 9pm already and plans were made for after). Checks were dropped off and not collected for at least 10-15 minutes more. During more then 3 hours I never saw a manger around or had anyone do any table touches. Paid through the online system and adjusted the tip accordingly as it stated added for convenience but not mandatory and gave me the option to adjust. I normally tip at least 20% if not more for really good service but I literally felt because they were automatically getting 18% there was no effort at all put in. I still tipped over 10% just to be kind. As I checked on my girls in the restroom on the way out the server tracked us down and in front of our children to tell me I needed to fix her tip and it’s automatic 18% and I’m not allowed to change it. I showed her where it says I can adjust the tip or not tip as it’s not mandatory. She said “ya That’s only for shitty service”. And continued to stand in my face. I explained I already paid. She then walked past me mumbling and upset. I actuality tipped more than was earned based off service and quality and also being overcharged as my mom cheese cake was supposed to be free since she a member and it was her birthday. Horrible service, and attitudes. Not being at a Cheesecake Factory in 14 years and will never go back again. Kid-friendliness: Dinner time is not for kids. It’s extremely dark and gloomy. Maybe supposed to be romantic but didn’t give off that vibe for me. Multiple tables using a flashlight on their phone to look at the menu and food. Won’t take kids ever again at dinner time if I ever consider going again.

Frequently Asked Questions

Does The Cheesecake Factory have happy hours or specials?
Yes, The Cheesecake Factory does have happy hours and specials available.
What is The Cheesecake Factory's rating?
The Cheesecake Factory is rated an average of 4.4/5 stars across various online platforms.